Technical Support-Evenings and Weekends

Job Summary

Toronto College of Dental Hygiene and Auxiliaries Inc. is seeking a part time technical support person Monday to Fridays 4:30 pm to 8:00 pm and Saturdays from 7:00 am to 4:00 pm. The Friday evening and Saturdays may vary due to scheduling meaning that the individual may not need to work every Friday evening or Saturdays.

This position varies between 16- 28 hours per week.

Duties

• Provide technical support for both MacOS and Windows operating systems, assisting users with software and hardware issues.
• Assist Students, staff and students in understanding and utilizing various applications, guiding them through technical processes.
• Maintain accurate records of customer interactions, issues reported, and resolutions provided.
• Collaborate with other technical teams to escalate complex issues as necessary.
• Conduct follow-up communications with users to ensure their issues have been resolved satisfactorily.
• Scanning documents and filing documents as needed.
• Assisting the front desk
• Responsible for opening and closing the school (on some occasions)
• Assisting with other duties as assigned.

Qualifications

• Graduated with a diploma and/or degree in a Technical Program directly related to tech support (Information Technology).
• At least 1-year experience in a technical support position providing direct tech support to customers, students and/or employees.
• Experiencing providing tech support for computers (laptops and desktops), printers, security cameras, network/internet, phone lines (VOIP System), software's, adjusting thermostats, cabling, troubleshooting onsite and remotely
• Strong understanding of computer networking concepts and protocols (Microsoft 365 Admin portal, TCP/IP, HTML/CSS (Website Design), Powershell/Bash)
• Proficiency in troubleshooting both MacOS and Windows operating systems.
• Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Join our team today and contribute to providing exceptional technical support while enhancing your skills in a dynamic environment!

Job Type: Part-time

Pay: $20.00 per hour

Work Location: In person