Junior Systems Administrator

MSM Technology is seeking to fill the Junior Systems Administrator position. We strive to provide the next generation of cutting‑edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401(k) plan, and other benefits below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.

Position: Junior Systems Administrator

Location: Washington, DC

Clearance: TS/SCI

Benefits

401(k) matching

Dental insurance

Health insurance

Paid time off

Responsibilities

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route, and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation, and closure

Recommend procedure modifications or improvements

Investigate and research issues thoroughly with minimal guidance

Support security compliance procedures, assess vulnerabilities, implement controls, and review security logs

Required Skills

Available to provide Help Desk support from 6am – 2pm EST

Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs

Two (2) or more years of experience with help desk operations

One (1) or more years of experience with Jira

Required Education and Certification

A bachelor’s degree required in engineering, computer science, information sciences, or related field, or equivalent in experience and expertise

Preferred or Desired Qualifications and Experience

AWS Certified Solutions Architect – Associate

Security+

Interested candidates, please send your resume and the requested information to View email address on click.appcast.io. For further details, contact Usman Khan, Technical Recruiter:

Office: View phone number on click.appcast.io

Direct: View phone number on click.appcast.io

Email: View email address on click.appcast.io

MSM Technology is an Equal Opportunity and Affiliated Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

#J-18808-Ljbffr iQuasar, LLC