Staff Software Engineer, Care & Onboarding

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care & Onboarding team builds and maintains the tools that enable the core workflows of our Customer Care Agents, Onboarding Consultants, and the broader Toast team. Our work directly impacts how Toast supports its restaurant customers at every stage of their journey. We are looking for a Staff Software Engineer to serve as a technical leader within our squad and help shape the future of how these teams operate. In this role, you will drive the architectural direction of our systems, deliver high-impact solutions across products, and elevate the engineers around you. You will be a domain expert who partners with technical and non-technical stakeholders to define and execute on the highest-leverage opportunities for the team.

This is a role for an engineer who is equally comfortable writing code, leading technical design, and influencing decisions across the organization. Your work will contribute to a strong technical foundation that will carry Toast through the next decade and beyond.

A day in the life (Responsibilities)

• Own the technical direction of the Care & Onboarding platforms, driving architectural decisions that improve scalability, reliability, and maintainability
• Lead design and delivery of large-scope initiatives from conception through production, coordinating across teams and stakeholders
• Identify and resolve systemic technical challenges, including complexity, operational toil, and cross-team dependencies
• Set and maintain a high bar for engineering quality through hands-on code contributions, design reviews, and mentorship
• Partner with product, design, and operations leadership to translate business strategy into technical plans
• Leverage AI-augmented development tools to increase development velocity and code quality

What you'll need to thrive (Requirements)

• 8+ years delivering complex backend systems at scale
• Mastery of Java, Kotlin, or another object-oriented language
• Deep proficiency in API lifecycle management, including versioning, documentation, and deprecation
• Strong understanding of query languages, data modeling, and data distribution
• Demonstrated technical leadership, with the ability to drive cross-team alignment and influence across engineering, product, and business stakeholders
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience

What will help you stand out (Nonessential Skills/Nice to Haves)

• Hands-on experience building with LLMs in production environments
• Familiarity with Workato or a similar iPaaS platform
• Prior work with Salesforce or other CRM platforms
• Comfort working with React and GraphQL

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.