User Experience Researcher 5307

Location: Milwaukee, WI or New York, NY

Type: Hybrid (3 days onsite per week in MKE, 2 days onsite in NYC)

Job Description

As a UX Researcher for our Fortune 500 client, you will collaborate closely with product, design, and development teams to champion the voice of the user, addressing their needs, pain points, and behaviors. You’ll design and execute end-to-end research projects that provide actionable insights and drive product innovation.

About the Team: You’ll join a team of 8 UX Researchers who focus on crafting seamless digital experiences for a diverse set of stakeholders, including clients, field teams, and home office customer service groups. Our team ensures that user-centric thinking drives decision-making across the organization.

Work Schedule:

• Monday to Friday, 8 AM to 4 PM or 9 AM to 5 PM CST.

Key Responsibilities:

• Partner with cross-functional teams to understand user challenges and advocate for their needs.
• Determine the appropriate research methodologies to address stakeholder questions.
• Lead research initiatives from project kick-off through data collection, analysis, and presentation of findings.
• Create UX Research artifacts, including research proposals, moderator guides, and detailed reports.
• Synthesize complex research data into clear, actionable insights.
• Identify and capitalize on unmet research opportunities to enhance the user experience.
• Recruit and manage a diverse pool of research participants from internal and external sources.
• Act as a central resource for user insights, helping to guide product decisions across the organization.

Must-Have Skills:

• Strong, clear, and confident communication of research findings and insights.
• Solid foundation in research methodologies, with 2+ years of formal UX research experience.
• Effective stakeholder management, ensuring research insights are aligned with business needs.
• Highly detail-oriented, with the ability to synthesize and present data in an organized manner.

Required Qualifications:

• Master’s degree or higher in Human-Computer Interaction (HCI), Psychology, Human Factors, Social Science, or a related field.
• Proficiency in both qualitative and quantitative research methods, including contextual inquiry, usability testing, interviews, surveys, focus groups, and competitive benchmarking.
• Experience using UX research tools such as OptimalSort, UserZoom, or UserTesting.com.
• Familiarity with survey platforms like Qualtrics or SurveyMonkey.
• Ability to work autonomously in a fast-paced, often ambiguous environment.
• Willingness to challenge existing assumptions and think creatively when addressing user needs.

Nice-to-Have Skills:

• Desire for a team environment with strong collaboration skills.
• Interest in navigating the complexities of a large corporate environment.
• Experience in recruiting and managing participants for research studies.
• Ability to elegantly communicate complex research findings to a wide variety of stakeholders.
• A creative, solution-oriented mindset that thrives on tackling ambiguity and uncertainty.