Role Overview
Thuma is hiring a entry-level Customer Experience Associate. This is a full-time remote role, with the team based in San Francisco, California. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.
Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. This role is based in the Pacific Time zone. Candidates must be available to work standard PT business hours. The schedule for this position is Saturday through Wednesday or Wednesday through Sunday. Applicants must be able to work weekends.
In recognition of the personal and professional benefits that team members gain from time spent together in person, we organize a range of events throughout each year designed to bring our entire team together!
About Thuma
Frequently Asked Questions
How do I apply for the Customer Experience Associate position at Thuma?
Use the Apply button above to submit your application directly to Thuma. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Experience Associate role at Thuma remote?
Yes. This is a remote role. The team is based in San Francisco, California, but the position itself does not require relocating to that office.
What does a Customer Experience Associate at Thuma earn?
Thuma has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Experience Associate role at Thuma posted?
This role was posted on June 10, 2026 (36 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Experience Associate role at Thuma entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Thuma has listed.
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