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Job Description
About ThoughtFocus
ThoughtFocus is a global IT services and solutions company with deep capabilities across Data & Analytics, Cloud, Modern Engineering, and Financial Services technology. Headquartered in the US with delivery centers in India, we partner with leading enterprises to build scalable, future-ready technology solutions. Our teams are built on a culture of ownership, expertise, and long-term client partnerships — and talent is at the heart of how we grow. -
Role Title: API Technical Writer
Experience Level: 3–7 years
Location: Flexible / Remote
Role Overview
Responsible for creating clear, accurate, and developer-friendly API documentation aligned with OpenAPI specifications and Redocly-based publishing workflows.
Key Responsibilities
- Write and maintain API documentation (reference + guides)
- Convert OpenAPI specs into structured, readable documentation
- Create onboarding guides (authentication, sandbox usage, workflows)
- Develop examples (requests/responses, use cases)
- Collaborate with API specialists to resolve inconsistencies
- Ensure documentation aligns with actual API behavior
- Maintain documentation using Git-based workflows (PRs, versioning)
- Payments Knowledge: Must have understanding of Payments Merchant Services, API key provisioning, and API /integration requirements of sandbox vs. production environments for payments gateways.
- Persona-Based Writing: Ability to pivot tone and complexity between a \"Business User\" looking for value and an \"External Developer\" looking for syntax.
- Structure documentation for AI consumption (LLMs), ensuring prompt-driven workflows and machine-readable task guidance.
- Manage the end-to-end documentation lifecycle using GitHub-based workflows, ensuring all artifacts are optimized for Redocly’s rendering engine.
- Cross-Functional Strategy: Partner with Product and Design to create \"Service Blueprints\" that map the user journey from discovery to production.
Required Skills
- Strong Markdown writing skills
- Experience with API documentation (REST APIs)
- OpenAPI 3.x understanding (read/write/edit specs)
- Git / GitHub workflows (branching, PRs)
- JSON / YAML familiarity
- Experience with tools like:
- Redocly / Swagger / Postman / Stoplight
Good to Have
- Experience with docs-as-code systems
- Familiarity with developer portals
- Basic understanding of authentication (API keys, OAuth2)
- Ability to write for both technical and semi-technical audiences
What Success Looks Like
- Clear, self-service documentation requiring minimal support
- Reduced onboarding friction for developers
- Consistent, accurate API documentation across all endpoints
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