Contact Center Solutions Architect

Remote - United StatesRemote$125k – $160kPosted 11 weeks ago

Role Overview

Thetrevorproject is hiring a mid-level Contact Center Solutions Architect. This is a full-time remote role, with the team based in Remote - United States. The posted range is $125k to $160k. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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AWSGCPSalesforceORTrevorLGBTQToEvery

Job description

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart–We care deeply and commit to do what matters

Integrity–We build trust through our words and actions

Community-Together, we are an unstoppable force for good

Belonging-We serve as allies to the mission, and to each other

Progress-We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role: Contact Center Solutions Architect

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Director, Contact Center Technology and Workforce Management

Classification: Exempt Full Time

Union Role? No

Salary Range: $125k-$160k

Summary

The Contact Center Solutions Architect will play a critical role in shaping and implementing our technology strategy. This position requires a deep functional understanding of Genesys Cloud, Salesforce, Google Cloud Platform (GCP), Amazon Web Services (AWS), and related technologies, along with strong leadership skills to collaborate with cross-functional teams. The ideal candidate will be responsible for designing scalable, efficient, and cost-effective solutions that align with our mission and operational needs.

About Thetrevorproject

Thetrevorproject

Hires remote

6 other open roles at Thetrevorproject on TryApplyNow.

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Frequently Asked Questions

How do I apply for the Contact Center Solutions Architect position at Thetrevorproject?

Use the Apply button above to submit your application directly to Thetrevorproject. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Contact Center Solutions Architect role at Thetrevorproject remote?

Yes. This is a remote role. The team is based in Remote - United States, but the position itself does not require relocating to that office.

How much does the Contact Center Solutions Architect role at Thetrevorproject pay?

Thetrevorproject has posted a compensation range of $125k to $160k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.

When was the Contact Center Solutions Architect role at Thetrevorproject posted?

This role was posted on April 23, 2026 (82 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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