Member Success Associate

Position Summary:

The Associate, Member Success is an entry-level role on the Convening Recruitment team that supports the execution of member engagement, recruitment, and attendance activities across a portfolio of programs. This role is responsible for high-volume outreach execution, registration coordination, data tracking, and logistical support to ensure accurate and timely delivery of member-facing activities.

Working under the direction of a Manager, this role plays a critical part in enabling strong participation outcomes by maintaining organized systems, executing against defined processes, and supporting a high-quality member experience. The ideal candidate is detail-oriented, highly organized, responsive, and comfortable working in a fast-paced, team-oriented environment.

Primary Job Duties:

• Execute member outreach activities across assigned programs, including email campaigns, follow-ups, and scheduling support, in alignment with defined engagement strategies.
• Registration execution, including attendee tracking, data entry, bio collection, and coordination of logistics such as hotel and event details.
• Maintain accurate and up-to-date records in CRM and tracking systems, ensuring data integrity across recruitment pipelines and participation metrics.
• Track member participation and attendance, proactively flagging gaps or inconsistencies to Manager.
• Coordinate scheduling for member calls, meetings, and outreach efforts, ensuring timely and professional communication.
• Assist in preparing member communications and materials to support engagement and recruitment efforts.
• Provide logistical and operational support for program execution, ensuring all details are completed accurately and on time.
• Collaborate with Member Success team and cross-functional partners (Events, Marketing, Program teams) to support recruitment campaigns and engagement initiatives.
• Support weekly team processes, including tracking action items, updating reports, and preparing status updates.
• Identify opportunities to improve efficiency in workflows, tools, and processes, and contribute to continuous improvement efforts.
• Contribute to special projects and additional responsibilities as assigned.

What Success Looks Like:

• Performance in this role is measured by execution quality and operational effectiveness, including:
  • Timely and accurate completion of outreach activities
  • Accuracy and completeness of registration and participation data
  • Responsiveness and reliability in supporting team workflows
  • Contribution to strong attendance and participation outcomes through effective execution

Minimum Qualifications:

• Bachelor’s Degree required
• 0–1 years of experience in a professional, internship, or customer-facing environment
• Interest in the Healthcare Industry
• Ability to come into the office 2 days a week (hybrid opening)

Interpersonal Skills & Attributes:

• Highly organized with strong attention to detail
• Strong written and verbal communication skills
• Comfortable executing high-volume, process-driven work
• Responsive and dependable in a team environment
• Ability to manage multiple tasks and prioritize effectively
• Willingness to learn and take direction in a structured environment
• Positive attitude and strong work ethic
• Interest in healthcare subject matter