Role Overview
The Wagon is hiring a mid-level Front Office Manager. This is a full-time role in Colva. posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
As the Front Office Manager, you will oversee all front-of-house operations, including the front desk, concierge, and bell desk. Your primary goal is to ensure that every guest experiences the resort's signature Goan hospitality from check-in to check-out
Key Responsibilities
- Team Leadership: Supervise, train, and mentor Front Office staff (Associates, Executives, and Duty Managers) to maintain high service standards and grooming levels.
- Guest Relations: Act as the primary point of contact for VIP guests and handle escalated complaints or special requests to ensure maximum satisfaction.
- Operational Management: Oversee daily check-in/check-out processes, room assignments, and reservations.
- Inter-departmental Coordination: Work closely with Housekeeping to ensure room readiness and with Maintenance for any immediate room issues.
- Financial & Administrative: Manage the departmental budget, monitor occupancy rates, handle billing disputes, and prepare monthly reports on bookings and guest feedback.
- Safety & Compliance: Enforce all hotel safety, emergency, and cash-handling procedures
Pay: ₹12,631.86 - ₹45,931.93 per month
Benefits
- Cell phone reimbursement
- Food provided
- Provident Fund
Experience
- Front desk: 5 years (Preferred)
- Hotel: 3 years (Preferred)
Location:
- Colva, Goa (Preferred)
Work Location: In person
About The Wagon
The Wagon
Frequently Asked Questions
How do I apply for the Front Office Manager position at The Wagon?
Use the Apply button above to submit your application directly to The Wagon. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Front Office Manager position at The Wagon located?
This position is based in Colva. The Wagon has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Front Office Manager at The Wagon earn?
The Wagon has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Front Office Manager role at The Wagon posted?
This role was posted on July 1, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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