Senior IT Support Specialist
The Simple VueRole Overview
The Simple Vue is hiring a Senior IT Support Specialist. This is a full-time hybrid role, based in Washington. Part of The Simple Vue's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
References: Must provide references for each past job on your resume. Name, Title, Phone, Business Email must be provided.
Location: Washington, DC 20006. This position is located on-site
Job Description
Deliver comprehensive IT help desk and technical support across the Agency's global footprint. This position provides hardware, software, network, cybersecurity, email systems, and equipment logistics support for staff deployed across 50 countries in five functional areas: economic crimes, government debt and infrastructure finance, budget and financial accountability, banking and financial services, and revenue administration. The specialist will ensure compliance with government-wide cybersecurity directives and FISMA reporting requirements while supporting OTA's mission-critical technical assistance programs worldwide.
Qualifications
- Minimum of 7 – 10 years of experience in IT support/help desk operations
- Deep understanding of Microsoft 365 hybrid environments, Entra ID (Azure AD), Single Sign-On (SSO), and Multi-Factor Authentication (MFA)
- Proficiency in Windows 10/11 troubleshooting and device support
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups
- Experience with Adobe Creative Suite, Power BI, Power Automate, Visio, Planner, Project
- Experience installing, configuring, and supporting laptop and mobile devices
- Experience with remote support tools (Remote Desktop, Zoom, Microsoft Teams)
- Knowledge of cloud security best practices and compliance (FISMA, NIST 800-53, FedRAMP)
- Experience with governance and information assurance/cybersecurity to ensure compliance with government-wide cybersecurity directives and FISMA compliant reporting
- Experience with IT service delivery including remote technical support, device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment support
- Experience with email support, including account creation, updates, deletions, and archiving
- Experience with IT equipment support, maintenance, repair, and replacement of IT assets
- Experience supporting cyber hygiene scans and data loss prevention initiatives
- Experience managing IT inventory and asset tracking systems
- Strong communication and interpersonal skills
- Ability to work under deadlines and adapt to changing circumstances
- Collaborative team spirit, cultural sensitivity, and a strong desire to learn
- Experience supporting a hybrid work environment that includes support of staff deployed worldwide
Preferred
- Prior federal government IT support experience
- Experience with FISMA compliance, NIST 800-53 controls, and federal cybersecurity frameworks
- Experience with Department of Defense (DoD) or State Department IT environments
- Experience supporting international/multinational operations across multiple time zones
Educational Requirements
- Bachelor's degree in Information Technology, Computer Science, or related field (preferred but not required)
Certifications Required
Highly Preferred:
- CompTIA A Certification
- CompTIA Network Certification
- CompTIA Security Certification (or higher)
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Azure Administrator Associate
- ITIL Foundation v4
Security Clearance
- Must be eligible to obtain and maintain Moderate Risk Public Trust clearance
- Candidates will undergo background security investigations and clearance processing
Must be a U.S. Citizen
Frequently Asked Questions
How do I apply for the Senior IT Support Specialist position at The Simple Vue?
Use the Apply button above to submit your application directly to The Simple Vue. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Senior IT Support Specialist role at The Simple Vue remote or in-office?
This is a hybrid role based in Washington. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Senior IT Support Specialist at The Simple Vue earn?
The Simple Vue has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior IT Support Specialist role at The Simple Vue posted?
This role was posted on March 19, 2026 (81 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior IT Support Specialist role at The Simple Vue require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. The Simple Vue lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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