Technical Writer Location : Hybrid (onsite 1-2 days/week)

Contract length : Fulltime, 37.5 hrs/week

You’ll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We’re looking for a curious, detail-driven Technical Writer to support our Digital Provider team - the driving force behind innovative products like EasyCare Tx 2 and ResScan Essentials. You’ll be contributing to products that help healthcare providers deliver more personalized, efficient, and data-driven care. You may also play a role in supporting other work, including content for our Digital Consumer teams. This role blends the essentials of technical writing with the creativity of UX writing to support intuitive, user-centered digital experiences. You’ll help shape seamless product experiences for a global audience, all while working within our defined style and voice. Whether translating technical jargon into everyday language or collaborating with designers and developers in a fast-paced environment, you bring clarity and empathy to every interaction. You’ve embraced AI to streamline workflows and elevate content quality, and you can tell stories about how you’ve made it work for you.

Write and edit technical materials (such as user guides and release notes) based on user stories, specifications, information from developers and product managers, and use of the products

Collaborate with UX designers to shape interface content that’s easy to understand, aligned with the correct tone of voice, and designed to support user goals and drive engagement.

Revise product content to incorporate product updates and feedback from key stakeholders

Proofread documentation created by other technical writers or content specialists

Follow established writing, branding, and quality standards

Ensure UI content aligns with globalization best practices

Select, edit and create images to support product content

5 or more years of experience in technical communication, preferably in a software environment

• 2 or more years of experience with writing user interface text
• Excellent writing and editing skills. Dedication to accuracy and quality
• Solid knowledge of desktop publishing software (such as Adobe Creative Suite or Microsoft Office products)
• Ability to cooperate with a wide variety of teammates, including product managers, software engineers, and staff in other roles.
• Ability to learn quickly and understand complex software
• Flexible attitude. Ability to adapt to shifting priorities, demands and timelines
• Ability to attend in-office activities
• Samples of work and writing/proofing tests are required

Familiarity with CMS platforms, HTML, and XML

Experience using AI tools to improve content workflows and quality

Skilled in modular, reusable content and metadata/taxonomy systems

Knowledge of content governance, audits, and regulatory compliance

Experience supporting user education and help flows

Figma, Illustrator, Photoshop)

Ability to share metrics or success stories that demonstrate content impact

Interest in behavior change theory and its application in product content