Network Operations Center Support Engineer

The Planet Group has partnered with a Boston area company to locate a Network Operations Center Support Engineer (NOC) for a contract-to-hire role.

This is a hybrid role and candidates must be willing to be onsite three (3) days a week in the Boston area. No sponsorship or C2C is available for this role due to the nature of it being contract-to-hire.

Job Description

The successful candidate will focus on real-time monitoring of systems, responding to alerts, and triaging incidents in a fast-paced operations environment. This role is part of a Network Operations team responsible for maintaining system uptime and quickly escalating issues to engineering teams when needed.

This position is ideal for someone who enjoys hands-on monitoring, troubleshooting, and incident response, and who is comfortable working within a structured operations and support environment.

Key Responsibilities

• Monitor network, server, and application performance to ensure system reliability and uptime.
• Manage monitoring and alerting platforms to maintain visibility into infrastructure and services.
• Respond to system alerts and incidents, performing initial troubleshooting and escalation as needed.
• Collaborate with infrastructure, application, and reliability teams to resolve technical issues.
• Perform routine health checks and maintenance activities to ensure optimal network performance.
• Analyze monitoring data to identify system bottlenecks, performance degradation, or potential outages.
• Provide timely communication and updates during incident response situations.
• Document incidents, troubleshooting steps, and maintenance activities for operational transparency.
• Participate in root cause analysis efforts to prevent recurring issues.
• Support continuous improvement of monitoring processes and operational workflows.
• Participate in a 24/7 on-call rotation as part of the operations team.

Required Qualifications

• 3+ years of experience in network operations, infrastructure support, or systems operations.
• Hands-on experience with monitoring or observability platforms such as Dynatrace, Datadog, or Splunk.
• Experience working with incident management and alerting tools such as PagerDuty or OpsGenie.
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN technologies.
• Experience supporting production environments and troubleshooting infrastructure or system alerts.
• Basic scripting or automation experience using PowerShell or Python.
• Strong troubleshooting skills and ability to work in high-availability environments.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience with SIEM platforms or security monitoring tools.
• Exposure to Site Reliability Engineering (SRE) practices.
• Experience working in enterprise or highly regulated environments.
• Familiarity with incident management and root cause analysis processes.

Interested candidates can apply by clicking on the link!