Customer Support Manager - LoveStream.io

RemoteRemotePosted 27 days ago

Role Overview

The job sauce is hiring a mid-level Customer Support Manager - LoveStream.io. This is a part-time remote role, with the team based in Remote. Part of The job sauce's Brand hiring, posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Brand roles is $85k-$110k (based on 211 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

Make sure these keywords appear in your resume to improve ATS scoring

APISaaSHubSpotSalesforceIntercomZendeskORBenefits

Job description

[https://app.ashbyhq.com/api/images/user-content/4b455c66-1bf5-4766-98dc-89e199bd868f/41e0a49b-7c93-4689-a5d4-1a253359a00e/Screenshot%202026-06-15%20at%203.39.24%E2%80%AFPM.png]

Location: Charlotte, NC (Remote)

Type: Full-time

Benefits: Health, dental, vision insurance, stock options

About LoveStream

LoveStream is a high-growth events technology company powering thousands of live and virtual experiences across the U.S. What started in weddings and hospitality has rapidly expanded into corporate events, brand activations, and enterprise experiences for some of the world’s biggest companies.

About The Role

We're looking for a highly organized, technically savvy Customer Support Manager to own day-to-day customer support operations while helping us scale our processes, team, and customer experience.

This role sits at the intersection of customer success, support operations, and team leadership. You'll serve as the primary escalation point for customer issues, manage a distributed team of part-time support representatives, and work cross-functionally to ensure our customers receive exceptional service throughout their experience with LoveStream.

The ideal candidate is comfortable handling customer calls, solving technical issues, creating scalable processes, and leading a team in a fast-paced startup environment.

What You'll Do

Customer Support Leadership

Act as the primary escalation point for customer support issues
Handle complex customer inquiries via phone, email, and chat
Ensure a high-quality customer experience across all support channels

Team Management & Operations

Lead, schedule, and support a team of part-time customer support representatives
Assist with hiring, onboarding, and training new support team members
Conduct regular coaching and performance feedback
Create documentation, SOPs, and training materials to improve consistency

Process Improvement

Identify recurring customer issues and recommend solutions
Improve workflows, support processes, and internal communication
Partner with leadership, operations, and product teams to surface customer feedback
Help build a scalable support organization as the company grows

Technical Troubleshooting

Diagnose and resolve product-related customer issues during live events
Become a subject matter expert on LoveStream's products and services
Document bugs, trends, and customer pain points
Collaborate with internal stakeholders to investigate and solve problems

What We're Looking For

Must-Haves

2+ years of customer support or customer experience in a technical environment
Experience managing or mentoring support team members
Strong verbal and written communication skills
Comfortable handling customer calls and escalations
Highly organized with exceptional attention to detail
Strong technical aptitude and ability to troubleshoot software/platform issues
Experience working in a fast-paced or high-growth environment

Nice-to-Haves

Experience managing distributed or part-time teams
Experience with Zendesk, Intercom, HubSpot, Salesforce, or similar platforms
Background in SaaS, event technology, hospitality, or operations-heavy environments
Experience building support processes from scratch
Familiarity with reporting, KPIs, and support metrics

About The job sauce

The job sauce

BrandHires remote

16 other open roles at The job sauce on TryApplyNow.

View all 17 roles at The job sauce

Frequently Asked Questions

How do I apply for the Customer Support Manager - LoveStream.io position at The job sauce?

Use the Apply button above to submit your application directly to The job sauce. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Support Manager - LoveStream.io role at The job sauce remote?

Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.

What does a Customer Support Manager - LoveStream.io at The job sauce earn?

The job sauce has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Manager - LoveStream.io role at The job sauce posted?

This role was posted on June 15, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Browse Brand Marketing Jobs →