About the Company

The Cup Store is a leading provider of custom-printed disposable restaurant ware, offering high-quality paper and plastic cups tailored to the needs of restaurants, bars, cafes, corporate events, and trade shows. We specialize in printing corporate logos and marketing messages on cups to help our clients elevate their brand visibility.

As a growing company, we are looking for dedicated individuals to join our team and contribute to our mission of delivering exceptional products and services to our valued customers.

Why Work with Us?

• Innovative Environment: Be part of a dynamic team that is at the forefront of custom branding and disposable ware.
• Growth Opportunities: We are committed to fostering career development and offering opportunities for advancement.
• Customer Focused: We value building strong relationships with our clients and providing them with top-tier service and high-quality products.

About the Position

We are looking for a calm, detail-oriented, and highly professional individual to join our team for a summer contract ending in late September.

This is a vital support role within our Customer Service department. You will act as the primary point of contact for digital correspondence, helping our team manage high volumes of inquiries, reaching out to new leads, and ensuring our existing clients receive timely, accurate information. If you pride yourself on "crystal clear" communication and enjoy keeping projects organized and on track, we want to hear from you.

What You’ll Be Doing:

• Email Correspondence: Manage incoming and outgoing email communications with new and existing customers, ensuring every response is professional, accurate, and helpful.
• Proactive Outreach: Reach out to new leads to introduce our printing services and follow up with past clients to support their re-order needs.
• Administrative Support: Lighten the workload for our senior CSR team by managing follow-ups on approvals, deadlines, and payment status.
• Quality Assurance: Ensure that all client information is recorded accurately and that every email sent reflects the high standards of The Cup Store.
• Relationship Management: Maintain a calm, helpful demeanor when assisting clients, ensuring they feel supported throughout their experience with us.

What We’re Looking For:

• Crystal Clear Communication: You have exceptional written communication skills. You can explain complex details simply and professionally via email.
• Detail-Oriented: You have a high level of accuracy. You double-check your work and ensure that no detail—no matter how small—is overlooked.
• Calm Under Pressure: You maintain a steady, professional, and positive demeanor, even when managing multiple tasks or navigating a fast-paced environment.
• Proactive & Reliable: You are a self-starter who can manage your own task list and follow up on pending items without needing constant supervision.
• Experience: We are looking for students or professionals with relevant experience in customer service, office administration, or communications.
• Availability: This is a full-time contract position running through to the end of September.

This is a newly created position.

The Cup Store is committed to building an inclusive, diverse, and equitable workforce that is representative of the communities we serve. We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under The Cup Store’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

If you’re passionate about customer service, and helping businesses grow through impactful branding, we want to hear from you!

Visit our website to learn more about us: https://thecupstore.ca

We thank all applicants for their interest in The Cup Store but only those selected for an interview will be contacted.

Pay: $18.65-$19.00 per hour

Benefits

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Application question(s):

• Can you commit to the specified contract period?

Work Location: In person