Benefit educator

Key Responsibilities

• Deliver positive, informed member experiences by supporting individuals at client benefit fairs and events
• Increase benefits awareness and engagement through proactive, professional attendee interactions
• Build trust and confidence by answering high?level pharmacy benefit questions and connecting attendees to appropriate resources
• Support consistent, high?quality event execution by sharing educational and promotional materials
• Contribute to continuous improvement by completing required post?event feedback

Training & Preparation

• Attend an annual Express Scripts training to build foundational knowledge of the organization, industry, and educator role
• Participate in a 30-minute – 1-hour account?specific training session with the account team at least 48 hours prior to each assigned benefit fair
• This training covers client?specific plan details and key talking points to ensure educators feel prepared and supported

Work Requirements

• Must reside locally within the assigned geographic area
• Willingness to travel within the region; reliable transportation required
• Availability on an as?needed basis, including occasional last?minute requests
• Professional attire and demeanor required at all events

Skills

• Strong verbal communication and interpersonal skills
• Comfort engaging individuals one?on?one and in small group settings
• Professional presence in client?facing environments
• Customer service or public?facing experience preferred
• Familiarity with benefits or insurance information is a plus

Qualifications

• High School Diploma or GED required