Case Manager

Position Title: Case Manager

Classification: C

Reports To: Program Supervisor

Location: Sault Ste. Marie, Ontario

Position Status: Full Time x 2 positions

Salary: $32.17-39.30/hour, per Local 684 Collective Agreement

Union/Non-Union: Union, OPSEU/SEFPO Local 684

About CMHA Algoma

The Canadian Mental Health Association, Algoma Branch (CMHA Algoma) is a community-based mental health and addictions agency committed to improving the well-being of individuals and families throughout the Algoma District. Guided by our mission, vision, and values of respect, integrity, and compassion, we deliver a broad range of programs and services to meet diverse community needs.

POSITION SUMMARY

The Case Manager is responsible for the delivery of case management services to individuals experiencing mental illness disorders, intellectual disabilities and/or substance use disorders by assisting clients in connecting them to resources that can considerably improve the quality of their lives and increase their overall wellbeing. The position is community-based, requiring Case Managers to meet clients within their environments. The Case Manager is responsible for assessing clients’ needs and support systems; planning for crises and helping clients develop coping mechanisms; explaining these scenarios and their attendant concerns with compassion; and coordinating and monitoring of the client’s use of these services. The Case Manager carries out these responsibilities in accordance with the mission, vision and values of CMHA Algoma, relevant legislation and regulations and organizational policies, to promote the delivery of efficient and high-quality services.

KEY RESPONSIBILITIES

• Delivers case management services for individuals with serious mental health conditions and/or substance use disorders as well as their significant others.
• Specific areas of support may include the following based on individual needs: housing/home maintenance, food security, self-care, physical health, harm reduction, diagnosis and treatment, financial, transportation, legal, and varying daytime activities.

QUALIFICATIONS

Education, Certification & Experience

• A university degree in a Human Services related field
• Current registration with OCSWSSW or a regulated body under the Regulated Health Professions Act, if eligible
• Demonstrated knowledge of community resources and organizations
• Certification in First Aid/CPR, mandatory
• Certification in ASIST (or willing to obtain on own within 3 months)
• Minimum three years experience in the fields of mental health and addictions with an emphasis in community-based services
• Knowledge and experience in conducting bio-psychosocial assessments
• Experience in the criminal justice system and knowledge of community resources

Knowledge, Skills and Abilities

• Ability to work in partnership with clients
• Extensive knowledge and understanding of the mental health and addictions services
• Extensive knowledge of standardized screening and assessment tools
• Extensive knowledge of community services, supports and resources
• Ability to apply Recovery principles and empowerment-orientated philosophies and practices in work with clients
• Demonstrated initiative, dependability, creativity, and attention to quality of work skills and abilities
• Ability to demonstrate diplomacy and negotiation skills in client and system advocacy
• Ability to make sound clinical judgments
• Excellent organizational and time management skills
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Ability and flexibility to work independently and as part of a team
• Excellent computer skills and competency in software applications used by the agency
• Demonstrated ability to engage in reasonable self-care strategies that incorporate balancing work/life responsibilities
• Excellent problem-solving and decision-making skills

Other

• Acceptable Criminal Record Check and Vulnerable Sector Check upon hire and to be maintained throughout employment
• Ability to provide effective client services in English and French, is preferred
• Able to meet the essential physical requirements of the position including ability to sit for prolonged periods
• Valid driver’s license, proof of insurance and access to a reliable vehicle

HOW TO APPLY

Please submit application through out HRIS Portal Careers, no later than Monday July 10, 2026 at 4:00pm.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Additional Information

This is a bargaining unit position. Internal candidates who meet the minimum qualifications and requirements will be given priority consideration before external applicants.

CMHA Algoma is an equal opportunity employer and values diversity, equity, and inclusion. We are committed to providing accommodation throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Reason for Posting: New Position

CMHA Algoma does not use Artificial Intelligence (AI) in the hiring process.