Web & mobile technical support analyst

As a Tier-2 Client Support Specialist at Textellent, you will collaborate closely with the Client Success team to provide technical support for software issues, liaise with the Engineering department to troubleshoot and resolve technical challenges efficiently.

• *Responsibilities:**
• Provide technical support to both internal and external users, including customer service teams, clients, and partners
• Communicate feedback and inputs to the development team, predominantly based in India
• Assist the QA lead in QA activities
• Troubleshoot technical issues independently with minimal support
• Engage with customers to identify and resolve problems promptly
• Suggest workarounds to customers for issues requiring time for resolution
• Offer timely and accurate customer feedback
• Follow up with clients to ensure issue resolution
• Support the roll-out of new applications
• Create procedural documentation to aid in support activities
• Manage multiple cases simultaneously
• Test and evaluate new releases
• Propose innovative ideas and solutions for operational enhancement
• *Requirements:**
• Bachelors degree in Computer Science or Information Technology
• Availability during US hours (9 am to 6 pm Central Time)
• 3 to 5 years of experience in technical support for web-based business applications with a Mobile interface
• Proficiency in Linux, Java, JavaScript (React), MySQL, AWS
• Knowledge of browser-based debugging, JSON format, REST APIs, database queries, and logs
• Experience with remote desktop applications and help desk software
• Familiarity with ticket management tools like Clickup, Jira, Trello, etc.
• Experience in texting and communication-based applications is advantageous
• Certifications in Linux, Java, Web development, AWS are desirable
• Experience with AI tools for daily tasks
• Development mindset to scale into a developer with minimal training
• Strong attention to detail and problem-solving skills
• Excellent interpersonal, written, and verbal communication skills

In terms of compensation, Textellent offers a market-rate salary that is commensurate with your experience and skills.

Join Textellent, a rapidly growing high-tech company known for its unique Personalized Texting service (US Patent 9,756,487). Recognized with awards from Gartner, Sourceforge, and Software Suggest, this exciting startup offers you the opportunity to delve into the dynamic realm of business communication. Be a part of this innovative journey with us! As a Tier-2 Client Support Specialist at Textellent, you will collaborate closely with the Client Success team to provide technical support for software issues, liaise with the Engineering department to troubleshoot and resolve technical challenges efficiently.

• *Responsibilities:**
• Provide technical support to both internal and external users, including customer service teams, clients, and partners
• Communicate feedback and inputs to the development team, predominantly based in India
• Assist the QA lead in QA activities
• Troubleshoot technical issues independently with minimal support
• Engage with customers to identify and resolve problems promptly
• Suggest workarounds to customers for issues requiring time for resolution
• Offer timely and accurate customer feedback
• Follow up with clients to ensure issue resolution
• Support the roll-out of new applications
• Create procedural documentation to aid in support activities
• Manage multiple cases simultaneously
• Test and evaluate new releases
• Propose innovative ideas and solutions for operational enhancement
• *Requirements:**
• Bachelors degree in Computer Science or Information Technology
• Availability during US hours (9 am to 6 pm Central Time)
• 3 to 5 years of experience in technical support for web-based business applications with a Mobile interface
• Proficiency in Linux, Java, JavaScript (React), MySQL, AWS
• Knowledge of browser-based debugging, JSON format, REST APIs, database queries, and logs
• Experience with remote desktop applications and help desk software
• Familiarity with ticket management tools like Clickup, Jira, Trello, etc.
• Experience in texting and communication-based applications is advantageous
• Certifications in Linux, Java, Web development, AWS are desirable
• Experience with AI tools for daily tasks
• Development mindset to scale into a developer with minimal training
• Strong attention to detail and problem-solving skills
• Excellent interpersonal, written, and verbal communication skills

In terms of compensation, Textellent offers a market-rate salary that is commensurate with your experience and skills.

Join Textellent, a rapidly growing high-tech company known for its unique Personalized Texting service (US Patent 9,756,487). Recognized with awards from Gartner, Sourceforge, and Software Suggest, this exciting startup offers you the opportunity to delve into the dynamic realm of business communication. Be a part of this innovative journey with us!