Role Overview
Tenaquip is hiring a entry-level Helpdesk Technician. This is a full-time role in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
The Helpdesk Level 1 Technician provides first-line technical support to end-users by troubleshooting hardware, software, and network-related issues. This role is responsible for ensuring efficient and effective resolution of IT incidents and service requests while maintaining high levels of customer satisfaction.
Key Responsibilities
- Respond to incoming technical support requests via phone, email, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues.
- Escalate complex issues to Level 2 or appropriate teams when necessary.
- Assist users with account setup, password resets, and software installations.
- Document troubleshooting steps and solutions in the ticketing system.
- Provide guidance to end-users on IT best practices and system usage.
- Perform basic system maintenance and updates as required.
- Collaborate with IT team members to improve processes and service quality.
- Maintain an organized and professional approach to handling IT support requests.
- Follow company IT policies and security protocols.
Required Technical Knowledge
- Fundamental knowledge of Windows and macOS operating systems.
- Understanding of basic networking concepts (IP addresses, DNS, DHCP, VPNs).
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, etc.).
- Familiarity with ticketing systems and remote desktop tools.
- Basic troubleshooting of printers, peripherals, and mobile devices.
- Knowledge of antivirus and security best practices.
- Awareness of Active Directory and user management basics.
Qualifications & Experience
- Certificate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 1+ years of experience in an IT support/helpdesk role.
- Ability to handle confidential information with discretion and good judgment.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Customer-oriented approach with a willingness to learn and adapt.
- Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.
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Frequently Asked Questions
How do I apply for the Helpdesk Technician position at Tenaquip?
Use the Apply button above to submit your application directly to Tenaquip. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Helpdesk Technician position at Tenaquip located?
This position is based in CA. Tenaquip has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Helpdesk Technician at Tenaquip earn?
Tenaquip has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Helpdesk Technician role at Tenaquip posted?
This role was posted on April 5, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Helpdesk Technician role at Tenaquip entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Tenaquip has listed.
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