Job Description
Become the frontline support hero as a Helpdesk Technician. Deliver exceptional technical assistance while resolving hardware and software issues for end-users in a customer-focused environment.
In this critical role, you will provide first-line technical support, addressing IT incidents and service requests effectively. Key skills include troubleshooting Windows and macOS, Microsoft 365 familiarity, and basic networking knowledge. Your contributions ensure a seamless user experience and high customer satisfaction levels.
Key Responsibilities:
- Respond to technical support requests via multiple channels
- Diagnose basic hardware, software, and network issues
- Escalate complex problems to Level 2 support
- Assist users with account setups and password resets
- Document solutions in the ticketing system
Requirements
- 1+ years in IT support or helpdesk role
- Certificate or Bachelor’s in IT or related field
- Knowledge of networking concepts and security practices
- Bilingual in French and English is essential
- Strong communication and problem-solving skills
Elevate user experiences by providing comprehensive IT support while enhancing your skills in a dynamic and engaging environment.
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