Role Overview
Tenaquip is hiring a Entry-Level Helpdesk Technician for IT Support and Troubleshooting. This is a full-time role in CA. Part of Tenaquip's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Become the frontline support hero as a Helpdesk Technician. Deliver exceptional technical assistance while resolving hardware and software issues for end-users in a customer-focused environment.
In this critical role, you will provide first-line technical support, addressing IT incidents and service requests effectively. Key skills include troubleshooting Windows and macOS, Microsoft 365 familiarity, and basic networking knowledge. Your contributions ensure a seamless user experience and high customer satisfaction levels.
Key Responsibilities:
- Respond to technical support requests via multiple channels
- Diagnose basic hardware, software, and network issues
- Escalate complex problems to Level 2 support
- Assist users with account setups and password resets
- Document solutions in the ticketing system
Requirements
- 1+ years in IT support or helpdesk role
- Certificate or Bachelor’s in IT or related field
- Knowledge of networking concepts and security practices
- Bilingual in French and English is essential
- Strong communication and problem-solving skills
Elevate user experiences by providing comprehensive IT support while enhancing your skills in a dynamic and engaging environment.
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Frequently Asked Questions
How do I apply for the Entry-Level Helpdesk Technician for IT Support and Troubleshooting position at Tenaquip?
Use the Apply button above to submit your application directly to Tenaquip. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Entry-Level Helpdesk Technician for IT Support and Troubleshooting position at Tenaquip located?
This position is based in CA. Tenaquip has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Entry-Level Helpdesk Technician for IT Support and Troubleshooting at Tenaquip earn?
Tenaquip has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Entry-Level Helpdesk Technician for IT Support and Troubleshooting role at Tenaquip posted?
This role was posted on April 7, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Entry-Level Helpdesk Technician for IT Support and Troubleshooting role at Tenaquip entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Tenaquip has listed.
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