Licensed Insurance Specialist

Category: Customer Service/Support

This position will be located on-site in Richmond, Virginia.

As a Licensed Insurance Specialist, you will be the primary point of contact for our clients, expertly managing both inbound and outbound communications. You'll leverage advanced web-based tools to swiftly address inquiries, ensuring each customer interaction is seamless and positive. This role is perfect for those who thrive in a dynamic service delivery environment.

Application Deadline: Applications are accepted continuously until all positions are filled.

To apply, please visit the TP Careers site.

About TP

TP is a global digital business services company committed to delivering advanced, digitally powered services that help leading brands streamline their operations in meaningful and sustainable ways.

With a workforce exceeding 500,000 motivated individuals fluent in over 300 languages, our extensive global reach and local presence allow us to positively impact our communities, clients, and the environment.

Benefits of Working with TP

TP provides a range of comprehensive benefits for you and your family, including health coverage such as medical, vision, and dental. We prioritize the mental health and well-being of our team members by offering resources like Employee Assistance Programs and generous health and personal time off (HPT).

For financial security, we provide competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Your Career Starts Here

Join us in reshaping the digital business landscape. At TP, we combine cutting-edge technology with a personal touch. You will play a pivotal role in empowering global companies to adapt swiftly and deliver exceptional experiences.

Your growth potential is boundless here, as exemplified by our Chief Executive Officer Americas, who began as an agent and ascended to the highest levels of the company. At TP, we provide the foundation; your ambition is what propels you forward.

We encourage applications from active-duty service members, veterans, and military families. Please mention your service experience!

Equal Opportunity Employer

TP is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need accommodation during the application process, please let us know.

Your Responsibilities

As a Licensed Insurance Specialist, your primary responsibility is to creatively address diverse questions, issues, and challenges.

• Handle and respond to all customer inquiries with care
• Deliver excellent customer service through attentive listening
• Handle confidential customer information sensitively
• Strive for first-call resolution by being proactive
• Communicate with customers effectively and professionally

We're Looking For Fearless Individuals - Those inspired to deliver excellence in all endeavors.

Qualifications

• Active home state Property & Casualty Insurance License is required
• High School Diploma or equivalent
• At least 1 year of customer service experience
• Must be 18 years or older
• Ability to type a minimum of 25 words per minute
• Proficient with desktop computer systems and knowledgeable in Windows-based platforms
• Customer service and/or sales experience is preferred
• College degree preferred but not essential

Key Competencies:

• Process Excellence: Commitment to following established procedures and a customer-first mindset
• Collaboration: Proven ability to work effectively with team members, supervisors, and other departments to resolve customer issues and meet performance targets
• Communication: Outstanding communication, listening, and analytical capabilities
• Organizational Skills: Strong organizational and problem-solving abilities
• Emotional Intelligence: Skill in prioritizing tasks and managing pressure while maintaining focus
• Open-Mindedness: Willingness to receive feedback and adapt to evolving policies within a structured schedule with varied shifts
• Critical Thinking: Strong critical thinking aptitude for quick analysis of customer issues and thoughtful decision-making
• Solution-Oriented: A proactive problem-solver dedicated to creating positive customer experiences