Customer Service Representative

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US - Billerica, MAPosted Today

Role Overview

Teledyne is hiring a mid-level Customer Service Representative. This is a full-time role in US - Billerica. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Representative - Mission Support & Service Operations

At Teledyne FLIR Defense, our technologies help support critical missions for defense, public safety, and emergency response teams around the world. As a Customer Service Representative, you'll play an important role in ensuring customers receive timely support, parts, and service while helping the team maintain efficient operations.

If you enjoy solving problems, coordinating across multiple teams, and delivering excellent customer experiences in a fast-paced environment, this is an opportunity to make a meaningful impact while supporting products that serve vital missions.

What you'll do

Serve as a primary point of contact for customer inquiries by phone and email
Prepare spare parts quotations and process customer requests efficiently
Process purchase orders, contracts, and payments while ensuring compliance requirements are met
Generate shipping documentation and support order fulfilment activities
Coordinate closely with technicians, peers, and internal departments
Manage customer data and documentation for international return requests
Screen customers, systems, and transactions in accordance with trade regulations
Help reduce spare parts backlog and maintain service workflow efficiency
Process government receipts and shipments through PIEE
Maintain reports and support additional service-related activities as needed

What you need

Required: Strong communication, organization, and time management skills
Required: Ability to prioritize multiple tasks in a fast-paced environment
Required: Collaborative mindset with strong attention to detail
Required: Proficiency with Microsoft Office applications
Required: Comfortable lifting 20-30 lbs
Advantage: Experience in customer service or service operations
Advantage: Experience with Oracle, SAP, or other ERP systems
Required: High school diploma or equivalent

What we offer

Opportunity to support mission-critical technologies
Collaborative and customer-focused team environment
Exposure to global service and operational processes
Cross-functional collaboration across multiple departments
Technical and professional development opportunities
Stability of a global technology organization

What happens next

Applications are reviewed by the recruiting team, followed by a recruiter conversation and interviews with the hiring team. Timelines may vary.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Salary Range:

$44,500.00-$59,300.000

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

About Teledyne

Teledyne

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13 other open roles at Teledyne on TryApplyNow.

View all 14 roles at Teledyne

Frequently Asked Questions

How do I apply for the Customer Service Representative position at Teledyne?

Use the Apply button above to submit your application directly to Teledyne. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Service Representative position at Teledyne located?

This position is based in US - Billerica. Teledyne has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Service Representative at Teledyne earn?

Teledyne has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Representative role at Teledyne posted?

This role was posted on July 21, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.