Systems Administrator / Operations Support Specialist
Teckhorizon IncRole Overview
Teckhorizon Inc is hiring a mid-level Systems Administrator / Operations Support Specialist. This is a full-time role in Toronto. Part of Teckhorizon Inc's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Overview
The Systems Administrator / Operations Support Specialist will act as the first point of contact for technical support, ensuring smooth day-to-day operations for client systems. This role involves managing service requests, troubleshooting technical issues, and coordinating with cross-functional teams to resolve incidents efficiently. The position requires strong service management knowledge, technical expertise, and excellent communication skills.
Responsibilities
- Provide daily first-level (Tier 1) technical support via Footprints ticketing system or other support channels
- Manage and prioritize both scheduled and urgent support requests with high responsiveness
- Act as a liaison between end users and technical teams (DBAs, system admins, network admins, security specialists, SMEs)
- Triage, categorize, and assign tickets to appropriate subject matter experts
- Ensure accurate ticket documentation for reporting and tracking purposes
- Troubleshoot connectivity issues and assist in identifying root causes
- Support service request, incident, and problem management processes
- Assist in communicating application updates and changes to clients
- Follow established IT service management processes and suggest improvements
- Maintain high standards of customer service and user satisfaction
Must Haves
- 2+ years of Tier 1 technical support experience
- Strong experience with Service Management processes (incident, request, and problem management)
- Proven experience in ticket triaging, prioritization, and categorization
- Hands-on experience with:
- Microsoft Great Plains 2016
- Quadrant Workforce
- BSSI Health Financial Management Module
- Citrix
- Active Directory (AD) account creation
- Knowledge of Windows and Linux server environments
- Experience supporting remote users/clients
Nice to Haves
- Experience in the healthcare/public sector environment
- Knowledge of personal health information protection regulations
- IT certifications such as:
- CompTIA A+
- ITIL Foundation (or equivalent experience)
- Familiarity with IT infrastructure and enterprise systems
Frequently Asked Questions
How do I apply for the Systems Administrator / Operations Support Specialist position at Teckhorizon Inc?
Use the Apply button above to submit your application directly to Teckhorizon Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Systems Administrator / Operations Support Specialist position at Teckhorizon Inc located?
This position is based in Toronto. Teckhorizon Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Systems Administrator / Operations Support Specialist at Teckhorizon Inc earn?
Teckhorizon Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Systems Administrator / Operations Support Specialist role at Teckhorizon Inc posted?
This role was posted on April 7, 2026 (62 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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