NOC Technician/ Analyst

🔹 Operations Representative – NOC (Full-Time)

📍 Winston-Salem, NC or New York, NY (Hybrid)

🕒 Full-Time | 24/7 Operations Support

Client is seeking an Operations Representative – NOC to support 24/7 Network Operations Center activities. This role focuses on real-time system monitoring, incident management, and ensuring uninterrupted data transmission for mission-critical financial systems.

🕘 Work Schedule

Thursday, Friday & Saturday | 7:00 AM – 7:00 PM

✔ Fixed schedule

✔ Weekend & overtime required

✔ Seamless shift handoff is mandatory

🔧 Key Responsibilities

• Monitor systems, applications, and data transmissions to ensure operational health
• Identify, investigate, escalate, and resolve production and customer-related issues
• Use monitoring tools such as Splunk and/or Dynatrace for alerting and diagnostics
• Provide technical support to customers, vendors, and third-party service providers
• Support network processing, file exchanges, and system checks
• Maintain documentation and follow NOC operational procedures
• Provide coverage for 24/7 NOC operations

✅ Required Skills & Experience

• 3–5 years of experience in a NOC or Operations environment
• Hands-on experience with Splunk or Dynatrace
• Experience working in 24/7, shift-based operations
• Knowledge of network concepts and terminologies
• Familiarity with Windows and UNIX operating systems
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and customer service skills
• Reliable, detail-oriented, and able to work under pressure