Microsoft Office 365 - Hybrid

Position summary:

We are seeking a highly skilled and self-driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on-prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well-rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, ServiceNow in Teams), and maintain a secure, compliant environment.

Key Responsibilities

Exchange Administration

• Manage and maintain Exchange Online and on-prem Exchange environments, including mail flow, hybrid configurations, and security hardening.
• Implement and monitor Defender for Cloud policies related to email security.
• Troubleshoot mail delivery, transport rules, and compliance issues.

Microsoft Teams Management

• Configure and optimize Teams policies, governance, and lifecycle management.
• Drive adoption of Teams integrations with SaaS platforms like Jira and ServiceNow.
• Support Teams Rooms and meeting experience enhancements.

Compliance & Security

• Design and maintain Purview retention and compliance policies across Exchange, Teams, and SharePoint.
• Participate in security reviews and ensure adherence to NIST, ISO, CIS, PCI, and FFIEC standards.
• Assist with Entra ID configurations, including SSO for SaaS apps and conditional access policies.

Core Infrastructure Skills

• Perform basic engineering tasks: Active Directory, Group Policy, schema updates, and certificate renewals.
• Utilize monitoring tools for proactive issue detection and resolution.
• Automate tasks using PowerShell for M365 and Azure environments.

Operational Requirements

• Execute after-hours changes as needed under strict Change Management processes.
• Document configurations, troubleshooting steps, and knowledge transfer materials.
• Collaborate across teams to identify issues and deliver solutions quickly (“fail fast” mindset).

Qualifications

• Deep expertise in Exchange Online and on-prem Exchange administration.
• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, ServiceNow).
• Experience with Purview compliance and retention policies.
• Familiarity with Defender for Cloud and email security best practices.
• Working knowledge of Entra ID, SSO configurations, and Azure AD Connect.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Solid understanding of Active Directory, Group Policy, schema updates, and certificate management.
• Experience with network and server administration fundamentals.
• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
• Comfortable working within a strict, heavily vetted Change Management process.
• Ability to maintain security and risk controls, with familiarity in common hardening standards.
• Strong documentation skills for platform configurations and user instructions.
• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
• Exceptional communication and problem-solving skills; able to clearly articulate initiatives and solutions.
• Highly organized with strong attention to detail.
• Self-driven, proactive, and able to fail fast and adapt quickly.