International Customer Service Representative- Voice Process

Role & responsibilities

• Handle inbound calls for International Customers.
• Understand customer concerns and deliver accurate customer support.
• Provide end-to-end resolution to customer queries and complaints.
• Ensure First Call Resolution (FCR) and maintain high CSAT Score.
• Meet daily / weekly KPIs such as AHT, Quality Score

Preferred candidate profile

• Minimum 1 year experience in International Voice Process / international BPO(mandatory)
• Experience in handling international customers.
• Excellent spoken English & Communication Skills
• Ability to work in night shifts / rotational shifts

Experience Required

• 1-5 years in International Process (International BPO)

Perks & Benefits

• Incentives
• Loyalty Bonus
• Both side cab facility

Candidates with relevant experience can share their CV/ Connect-

WhatsApp: 9871459736

Email ID: janvi.soni@techmahindra.com