Customer Service Representative Drake User

Remote Location - All StatesRemotePosted 28 days ago

Role Overview

Taxwell is hiring a entry-level Customer Service Representative Drake User. This is a full-time remote role, with the team based in Location - All States. Part of Taxwell's Brand hiring, posted 4 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Brand roles is $80k-$106k (based on 76 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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TaxORBenefitsTaxwellAmericansDrakePOSITIONSUMMARY

Job description

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.

Drake Software is a leading digital tax filing platform which offers customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Drake Software is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.

This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value.

POSITION SUMMARY:

For over 40 years, Drake Software LLC has designed, developed and distributed automated tax preparation solutions for tax professionals and is looking for seasonal agents who have Drake Software and tax preparation experience to help support our clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone, ensuring prompt and accurate solutions.

Interviews end user to collect information about problem and leads user through diagnostic and troubleshooting procedures to provide resolution.

Provide comprehensive support by identifying, researching, isolating, and resolving the majority of user problems. For intricate issues, partner with designated staff to facilitate appropriate advanced support and resolution.

Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely.

Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction.

Adhere to established best practices, procedures, scripts, and direction provided by management.

Maintain consistent, reliable attendance and adherence to your schedule for all shifts.

EDUCATION & EXPERIENCE:

Minimum of 3 years prior experience using Drake Software
Navigational awareness, critical thinking skills
Basic computer and keyboarding skills required
Strong customer service skills required
Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions
Strong verbal and written communications skills required (good grammar, active listening, voice and diction)
Strong reading comprehension and critical thinking skills required

NEEDED ATTRIBUTES & COMPETENCIES:

Minimum of 3 years' proficient experience with Drake Software, including in-depth product navigation and utilization

Navigational awareness, critical thinking skills

Basic computer and keyboarding skills required

Strong customer service skills required

Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions

Strong verbal and written communications skills required (good grammar, active listening, voice and diction)

Strong reading comprehension and critical thinking skills required

A genuine desire to help others and a commitment to providing excellent service

 NEEDED ATTRIBUTES & COMPETENCIES:

Commitment to Quality – strong attention to detail and accuracy

Ability to clearly and concisely communicate both in written and oral formats

Ability to understand/comprehend varying levels of training and follow directions

Committed to consistently meeting and exceeding client expectations

Proven dependability and professionalism

At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.

Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.

If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5887 to speak with a member of the HR Talent Acquisition team.

About Taxwell

Taxwell

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Frequently Asked Questions

How do I apply for the Customer Service Representative Drake User position at Taxwell?

Use the Apply button above to submit your application directly to Taxwell. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Service Representative Drake User role at Taxwell remote?

Yes. This is a remote role. The team is based in Location - All States, but the position itself does not require relocating to that office.

What does a Customer Service Representative Drake User at Taxwell earn?

Taxwell has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Service Representative Drake User role at Taxwell posted?

This role was posted on June 24, 2026 (28 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Service Representative Drake User role at Taxwell entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Taxwell has listed.

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