Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Must Have Technical/Functional Skills

• Hyland OnBase administration & support
• SQL (querying, troubleshooting data issues)
• Application support tools (ServiceNow / ITSM)
• Log analysis, troubleshooting, batch/job monitoring
• Knowledge of ECM, workflow automation, document lifecycle
• Experience in Insurance / Financial Services
• Scripting (PowerShell / basic automation)
• ITIL-based support model

Roles & Responsibilities

• L2 Incident & Problem Management
• Troubleshoot application issues, analyze logs, and resolve complex incidents
• Perform root cause analysis (RCA) and support defect fixes
• Application Support & Maintenance
• Support OnBase modules (Document Management, Workflow, Integration)
• Handle configuration changes, patches, and upgrades
• Service Operations
• Monitor system health, queues, and batch jobs
• Ensure SLA compliance, ticket triaging, and resolution tracking
• Integration Support
• Support integrations with upstream/downstream systems (APIs, middleware)
• Assist with data issues and document ingestion failures
• Release & Change Support
• Support deployments, regression validation, and release stabilization

Outcome Focus

• Reduced incident backlog
• Faster resolution (MTTR)
• Stable OnBase operations & SLA adherence

Generic Managerial Skills, If any

NA

Key Words to search in Resume

• OnBase (Hyland ECM)
• Workflow / Workflow Support
• Incident Management / Production Support (L2)
• SQL / Database Troubleshooting
• Integration Support (APIs / Document Ingestion)
• OnBase + ECM foundation
• Workflow and document lifecycle handling
• Support operations (incident resolution)
• Technical troubleshooting (DB + integration)

Salary Range - CA$ 100,000 - CA$ 130,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.