Customer Care - Team Lead
Tata Consultancy ServicesRole Overview
Tata Consultancy Services is hiring a Customer Care - Team Lead. This is a full-time role in Bengaluru. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Responsibilities
- Own team performance on AHT, NPS, Accuracy, Compliance and Schedule Adherence
- Run huddles, 1:1 coaching, call/email reviews; action plans for BQM (Below Quality Metrics)
- Handle escalations; ensure timely case closure and customer feedback capture
- Work with WFM/RTA for rosters, shrinkage control and intraday recovery
- Coordinate with QA/Training on defects, refreshers, and certification
- Publish daily/weekly performance reports to stakeholders
Knowledge/Experience:
- End-to-end process flows across accounts/cards/digital banking
- Quality frameworks (CQM/COPC principles) and audit requirements
RnP metrics and SLA governance
Location
Bengaluru
Job Function
BUSINESS PROCESS SERVICES
Role
Team Leader - Customer Relationship Management (Retail)
Job Id
416904
Desired Skills
Team Leader
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
Frequently Asked Questions
How do I apply for the Customer Care - Team Lead position at Tata Consultancy Services?
Use the Apply button above to submit your application directly to Tata Consultancy Services. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Care - Team Lead position at Tata Consultancy Services located?
This position is based in Bengaluru. Tata Consultancy Services has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Care - Team Lead at Tata Consultancy Services earn?
Tata Consultancy Services has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Care - Team Lead role at Tata Consultancy Services posted?
This role was posted on June 12, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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