Virtual Customer Support Agent (French/English) – 100% Remote
TalentPop AppRole Overview
TalentPop App is hiring a entry-level Virtual Customer Support Agent (French/English) – 100% Remote. This is a full-time role in Québec City. posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Are you fluent in both French and English? Looking for a flexible, work-from-home opportunity?
At TalentPop App, we’re building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. If you love helping people and solving problems, this role is for you.
Your Role
As a Virtual Customer Support Agent, you’ll be the front line of our customer experience. Your responsibilities include:
- Customer Communication: Respond to inquiries via email, chat, and phone in both French and English.
- Problem Solving: Assist customers with orders, technical concerns, and general inquiries.
- Customer Experience: Provide friendly, efficient, and professional support in every interaction.
- System Navigation: Use tools like Zendesk and Salesforce to manage and track customer interactions.
What We’re Looking For
- Bilingual Fluency: C1/C2 level in French and English (written and spoken).
- Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred).
- Tech Skills: Comfortable using CRM platforms and online tools.
- Soft Skills: Strong communication, empathy, and problem-solving abilities.
- Flexibility: Open to working flexible hours, including weekends if needed.
Your Work-From-Home Setup
- Stable internet connection (minimum 25 Mbps upload/download).
- Reliable computer (Intel i5 or equivalent minimum).
- Quiet, distraction-free workspace.
- Quality headset with microphone.
Why Join TalentPop?
- 100% Remote: Work from anywhere.
- Career Growth: Opportunities for advancement as we grow.
- Benefits: Paid time off and monthly health stipend.
- Incentives: Performance bonuses and holiday rewards.
Apply Now
Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today!
This position is directly with TalentPop App. Grow your career with us!
Frequently Asked Questions
How do I apply for the Virtual Customer Support Agent (French/English) – 100% Remote position at TalentPop App?
Use the Apply button above to submit your application directly to TalentPop App. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Virtual Customer Support Agent (French/English) – 100% Remote position at TalentPop App located?
This position is based in Québec City. TalentPop App has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Virtual Customer Support Agent (French/English) – 100% Remote at TalentPop App earn?
TalentPop App has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Virtual Customer Support Agent (French/English) – 100% Remote role at TalentPop App posted?
This role was posted on June 4, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Virtual Customer Support Agent (French/English) – 100% Remote role at TalentPop App entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements TalentPop App has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start