Job Description

City :

Mohali

State :

Punjab (IN-PB)

Country :

India (IN)

Requisition Number :

43229

Senior Manager- Customer Service & Sales Support Role Purpose Statement Bunge Limited (www.bunge.com, NYSE: BG) is a leading global agribusiness and food company operating in over 40 countries with approximately 35,000 employees.

Bunge buys, sells, stores and transports oilseeds and grains to serve customers worldwide; processes oilseeds to make protein meal for animal feed and edible oil products for commercial customers and consumers; produces sugar and ethanol from sugarcane; mills wheat, corn and rice to make ingredients used by food companies; and sells fertilizer in South America. Founded in 1818, the company is headquartered in White Plains, New York. Bunge has implemented a Shared Services Center in Mohali, India to support Global Operations in areas of Finance & Accounting, Trade Operations, Treasury and IT Support and other back-office support Services.

This pivotal role involves driving process automation, enhancing business intelligence capabilities, ensuring robust governance, fostering talent development, and optimizing collaboration across various functions.

The Senior Manager will be instrumental in translating business objectives into actionable strategies, leading diverse projects, and ensuring operational excellence across their sphere of influence.

The ideal candidate will possess a strong blend of strategic thinking, hands-on operational leadership, and a proven ability to leverage data and technology for continuous improvement."

Main Accountabilities

The Senior Manager will be responsible for a dynamic portfolio of initiatives, including but not limited to:

• Operational Excellence & Process Automation:
• Drive Automation Projects: Lead initiatives to minimize manual errors and automate recurring tasks
• Enhance Operational Workflows: Spearhead projects to streamline communication channels, improve process management
• Provide Operational Support: Oversee and resolve critical operational issues including order cancellations, late orders, change orders, and delivery tracking, implementing root cause analysis (RCA) as necessary.
• Business Intelligence & Performance Management:
• Develop & Utilize BI Tools: Lead the design and enhancement of Business Intelligence solutions (e.g., SPOT, SC Daily - Power BI Analytics, FS EMEA Dashboards) to improve visibility and analysis capabilities for customer service and supply chain teams
• Data Analysis & Reporting: Analyze performance data, identify trends, provide insights and ensure accurate KPI calculations (Monthly TAT KPI)
• Continuous Improvement Tracking: Design and develop trackers to monitor contract-related issues, and the impact of external & internal changes, fostering continuous improvement
• Governance & Compliance:
• Establish & Maintain Governance Frameworks: Govern Quality Food Safety (QFS) transition, export processes, and Customer Service operations, identifying improvement opportunities
• Operational Control: Oversee daily and weekly huddle meetings to address operational issues and implement tracking mechanisms for critical tasks
• Policy & Process Adherence: Ensure all departmental activities comply with internal policies, industry regulations, and company-wide standards
• Leadership, Mentorship & Talent Development:
• Team Leadership: Lead, motivate, and manage a team of professionals, fostering a culture of accountability, collaboration, and continuous learning
• Mentorship & Training: Provide guidance on Supply Chain Operations related issues, conduct cross-training programs, and facilitate talent development initiatives
• Skill Enhancement: Arrange and deliver training sessions on critical topics or processes
• Conflict Resolution: Actively engage in issue resolution, conflict management, and risk mitigation within the team and across functions
• Cross-functional Collaboration & Stakeholder Management:
• Strategic Collaboration: Collaborate effectively with internal departments (e.g., Sales, PGM, Production, Customer Service) and external partners to achieve shared goals
• Customer Engagement: Drive initiatives to improve customer engagement, such as supporting sales chasing efforts to secure monthly contracts and managing customer inventory & order management
• Project Management: Oversee and coordinate multiple complex projects from conception to completion, ensuring timely delivery and alignment with strategic objectives"

Knowledge And Skills