Head – Sales Operations (India Domestic Staffing)

Role Title:

Head – Sales & Operations (India Domestic Staffing)

Location:

India (BLR/Mumbai/Ahmedabad preferred)

Role Overview

We are seeking a seasoned Sales & Operations Leader to build and scale our India domestic staffing business. This role will own the end-to-end P&L, driving revenue growth while establishing a high-performing, process-driven delivery organization.

The ideal candidate brings a balanced blend of business development, operational rigor, and team leadership, with a proven ability to translate strategy into execution.

Key Responsibilities

1. Business Growth & Revenue Ownership

• Drive new client acquisition and expand existing relationships across India
• Develop and execute go-to-market strategies for domestic staffing services
• Own pipeline management, revenue forecasting, and overall business performance
• Identify and penetrate new markets, including Tier 2 and Tier 3 cities

2. Delivery & Operational Excellence

• Oversee the end-to-end recruitment lifecycle (requisition to onboarding)
• Drive key delivery metrics including time-to-fill, submission quality, and conversion ratios
• Build scalable delivery models to ensure consistency and predictability
• Ensure high standards of client and candidate experience

3. Governance & Performance Management

• Establish KPIs and performance frameworks across sales and delivery
• Lead regular governance forums, including pipeline reviews and delivery performance tracking
• Implement reporting structures, dashboards, and operational cadence
• Ensure accountability and data-driven decision-making across teams

4. Team Leadership & Capability Building

• Hire, mentor, and scale high-performing sales and recruitment teams
• Develop leadership bench strength within the organization
• Foster a culture of ownership, collaboration, and execution excellence

5. Stakeholder & Client Management

• Serve as a strategic partner and primary point of contact for key clients
• Manage senior stakeholder relationships across HR, business, and procurement functions
• Drive client satisfaction, retention, and long-term account growth

Key Success Metrics

• Revenue growth and profitability
• Fill rates and time-to-fill improvements
• Offer-to-join conversion ratios
• Client retention and account expansion
• Team productivity and utilization

Ideal Candidate Profile

• 10–15+ years of experience in staffing, recruitment, or workforce solutions
• Demonstrated success in owning both sales and delivery functions
• Proven track record of scaling teams and managing revenue portfolios
• Strong understanding of recruitment operations, governance, and metrics
• Experience working with enterprise and mid-market clients in India

Why Join Us

• Opportunity to build and scale a high-impact business vertical
• High visibility and direct engagement with leadership
• Entrepreneurial environment with strong growth ambitions
• Autonomy to drive strategy and execution