Lead IT Systems Administrator

We are seeking a skilled IT Systems Administrator to manage workstation infrastructure, security tools, and user support in a dynamic tech environment. This role supports Windows-based systems, Office 365, and endpoint security while ensuring efficient ticketing, documentation, and team oversight.[file:31 from prior context, but using conversation]

Technical Responsibilities

• Administer and troubleshoot Windows 10/11 workstations for optimal performance and configuration.
• Manage user profiles, including creation, deletion, and seamless data migration.
• Configure, maintain, and monitor A.V./EDR/MDR platforms; respond to alerts and implement corrective actions.
• Set up workstation/server backups, monitor processes, and perform data restores as required.
• Administer privilege and access management tools following established processes.
• Manage email security solutions (e.g., DKIM, DMARC) and address alerts/incidents promptly.
• Perform Windows Active Directory (AD), Domain Controller (DC), DHCP, and DNS administration.
• Handle Office 365 administration, including user/mailbox setup and security configurations.
• Provide support for Office 365 applications such as Outlook, Word, and Excel.[ from prior HR tools context]

Process & Documentation Duties

• Utilize ticketing systems to log, track, and resolve incidents and service requests.
• Document all incidents, resolutions, user interactions, and processes accurately.
• Stay trained on emerging tools/technologies and integrate them into operations.
• Assign/monitor tasks for help desk technicians (daily/weekly/monthly) and generate reports for senior management.

Non-Technical Responsibilities

• Maintain prompt, professional communication with customers, team members, and leadership.
• Prioritize tasks effectively, manage time, and deliver work on schedule.

Job Type: Full-time

Pay: ₹9,904.16 - ₹44,471.83 per month

Benefits

• Health insurance
• Provident Fund

Work Location: Remote