Field Tech - Help Desk

Location: Hyattsville, VA, United States

If interested reach out directly to kimberly.spicer@systemone.com or call/text #301-252-8762

Responsibilities

• Provide outstanding customer support assistance via phone and email in Windows 10/11.
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment at the main CDC campus.
• Utilize solid MS Office 365 Outlook skills.
• Provide extensive support to remote customers utilizing Citrix and troubleshoot remote access problems effectively.
• Perform network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices such as Android, iPhone, or iOS devices.

Requirements

• Related experience troubleshooting hardware and software, and connectivity issues.
• IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
• Familiarity with a high-paced SLA driven environment.
• Experience troubleshooting Windows 11, MS Office 365 Outlook.
• Experience configuring MAC desktops and laptops.
• Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
• Knowledge of a Ticketing System.
• High School Diploma or GED

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1

Ref: #851-Rockville-S1