Job Summary

We are seeking a dynamic and motivated Tier 1 Technical Support Specialist to join our innovative IT support team. In this role, you will be the first point of contact for our users, providing exceptional assistance to resolve technical issues swiftly and effectively. Your energetic approach will help ensure seamless technology operations across our organization, empowering users with reliable support for their hardware, software, and network needs. This position offers a fantastic opportunity to develop your technical expertise while delivering outstanding customer service in a fast-paced environment.

Duties

• Respond promptly to incoming support requests via help desk platforms such as ServiceNow and Jira, ensuring timely resolution of user issues.
• Troubleshoot software problems across various operating systems including Windows, macOS, and Linux, guiding users through solutions or escalating complex cases appropriately.
• Assist with computer management tasks such as hardware setup, configuration, and maintenance to optimize device performance.
• Support network connectivity issues involving LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and firewall configurations.
• Manage Active Directory accounts, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy tickets to streamline user access and system updates.
• Provide desktop support for peripherals like printers, mobile devices, and computer hardware components to ensure smooth daily operations.
• Troubleshoot Internet connections at local residences and businesses.

Skills

• Proven experience in technical support roles with strong troubleshooting skills across software and hardware platforms.
• In-depth knowledge of operating systems including Windows, macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
• Proficiency with Microsoft Office Suite applications and remote management tools like SCCM and Active Directory.
• Ability to analyze issues quickly using tools like ServiceNow, Jira, Help Desk systems, and BMC Remedy for efficient problem resolution.
• Strong communication skills to clearly explain technical solutions to non-technical users while maintaining a positive customer service attitude.
• Understanding of IT infrastructure components including switches, routers, mobile devices, and operating systems management. Join us as a Tier 1 Technical Support Specialist and become an essential part of a vibrant team dedicated to keeping technology running smoothly! Your enthusiasm for problem-solving combined with your technical expertise will make a real difference in empowering our users every day.

Pay: $40,000.00 - $62,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person