Night Auditor/Front Desk Agent

Job description

The Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and corrects all errors. The Night Auditor is responsible for all emergency situations during their work shift. Additionally, the Night Auditor is responsible for all Guest Service Agent duties that occur during the night shift.

Main Responsibilities:

• Provide an exceptional level of Guest service to our guests;
• must have experiance with preparing breakfast
• Check-in guests, answer phones and take reservations;
• Respond to guest comments, requests and emergencies;
• Execute accounting tasks related to night audit :
• Reconcile accounts
• Balance cash drawer and log receipts
• Investigate and resolve out-of-balance accounts
• Keep accurate financial records and ledgers
• Prepare night audit reports and forward to Management
• Ensure on-site security of property and guests overnight;
• Take important decisions in case of emergency;
• Report follow-up to the team members on the next morning shift including special guest requests that were not completed overnight;
• Be discreet and respect confidentiality regarding guests;
• Show enthusiasm while executing any other needed task.

Requirements of the position:

• College degree in Hospitality Management, accounting or relevant field;
• Good knowledge of Microsoft Office applications;
• Experience with hotel Property Management Softwares will be great
• Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry;
• Strong written and verbal communication skills in English
• French or another second language, an asset
• Able to manage unpredictable situations, showing creativity and professionalism;
• Good problem-solving and organizational skills, ability to multitask, sense of responsibility, initiative and autonomy are essentials;
• An eye for detail and job well done;
• Participative and positive spirit;
• Excellent customer service: approachable, pleasant, courteous, empathetic, fast-acting;
• Enjoy and is able to work in a team environment as well as independently;
• Able to adapt to a changing environment and plan ahead;
• Benefits:
• Friendly work environment;
• Flexible schedule;
• Group Insurance
• Employee discounts in our hotels;

Job Types: Part-time, Permanent, Seasonal

Pay: $18.00-$22.00 per hour

Expected hours: 32 per week

Benefits

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Store discount
• Vision care
• Wellness program

Education

• Secondary School (required)

Experience

• Hotel: 2 years (required)
• administrative assistant: 2 years (required)
• receptionist: 2 years (required)

Work Location: In person