Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com

Looking for a career in Inside Sales?  We're looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for:

Providing outstanding service to our customers and support to our outside sales managers

Answering phone calls and responding to customer correspondence regarding technical questions on products or systems

Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary

Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources

Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines

Entering customer orders in the ERP system with the goal of 100% accuracy

Expediting customer orders as needed to meet required and promised delivery dates

Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems

Assisting Outside Sales when necessary (quoting, expediting, customer visits)

Following up on quotes and outbound calls to assist sales team

Continuous development of sales and technical skills to up-sell or additional-sell to customers

and more.

Experience

Associate Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience

2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred

Proficient with software programs relating to the customer service position - Microsoft Excel, Word, e-mail, etc.

Experience with Trend ERP a plus

Strong analytical, mathematical and mechanical aptitude required to be successful in this role

Clear and concise verbal and written communication skills

Ability to work in both a team environment and individually

Ability to multi-task and prioritize work on a regular basis

Ability to maintain composure under stressful situations

Excellent time management skills

Sound judgment and decision-making ability

Demonstrate integrity and ethical standards in a professional environment