This leadership position involves overseeing the end-to-end operations of the accidental repair division to ensure high-quality restoration and painting services. The focus is on streamlining insurance claim processes, managing workshop productivity, and maintaining a profitable P&L while adhering to OEM quality standards.

Key Responsibilities

• Oversee the entire bodyshop workflow from vehicle estimation and insurance approval to final paint finish and delivery.
• Liaise with insurance companies, surveyors, and TPA agents to expedite claim approvals and minimize vehicle downtime.
• Lead and mentor a team of denters, painters, and supervisors to ensure high productivity and adherence to safety protocols.
• Monitor and control bodyshop profitability by managing labor revenue, paint consumption, and spare parts margins.
• Ensure 100% compliance with OEM standards for structural repairs, welding techniques, and paint booth operations.
• Manage the inventory of paints, consumables, and specialized tools required for collision repairs.
• Analyze daily performance reports through the DMS to track vehicle inflow, repair cycle time, and labor efficiency.
• Address customer grievances related to bodywork quality and ensure high Customer Satisfaction Index (CSI) scores.

Requirements

• Minimum 5-8 years of experience in automotive bodyshop operations with a reputable dealership or OEM.
• In-depth knowledge of accidental repair estimation, insurance claim documentation, and surveyor negotiation.
• Hands-on understanding of modern painting technologies, dry sanding, and computerized paint mixing.
• Proficiency in using Dealer Management Systems (DMS) for job card management and billing.
• Proven track record of managing a technical team of 15-30 members in a high-pressure environment.
• Excellent communication skills in the local language and English for effective stakeholder management.

Preferred

• Experience working with premium or luxury automotive brands.
• Advanced certification in collision repair or lean workshop management.
• Knowledge of water-borne paint systems and specialized chassis alignment equipment.

Skills

Technical

Bodyshop Estimation (Audatex/Eurotax), Insurance Claim Processing, Inventory Management, P&L Analysis, Paint Shop Quality Control

Soft Skills

Conflict Resolution, Team Leadership, Negotiation, Time Management, Customer Relationship Management

Qualifications

Education: B.E./B.Tech in Automobile or Mechanical Engineering or Diploma in Automobile Engineering

Experience: 5-8 years in Automotive Workshop/Bodyshop operations

Certifications: OEM Bodyshop Management Certification, Safety and Environmental Compliance Certification

Work Environment

Standard 6-day work week on-site at the workshop facility, involving coordination between the shop floor, insurance desk, and customer lounge.

Growth Opportunities

High-performing managers can transition into roles such as Service Manager, General Manager (Service), or Regional Bodyshop Head within the dealer group or OEM corporate structure.