VP of Customer Support Excellence

Drive customer satisfaction and support operations as a VP of Customer Care. Lead teams to maximize product value and revenue while building lasting customer relationships in a dynamic environment. As Vice-President of Customer Support, your primary responsibility will be to enhance customer experiences and ensure they receive the utmost value from the company's solutions.

You will lead customer support and technical services, drive key performance metrics, and advocate for customer concerns within executive management. Your focus will be on developing team capabilities and creating a culture of excellence. Key Responsibilities:

• Build long-term relationships with customers
• Grow customer support business and meet key performance targets
• Develop team skills and responsiveness
• Collaborate with product implementation services for effective support
• Ensure best practices in customer support operations Requirements:
• 10+ years in software industry product support
• Executive level management experience required
• Background in mid-sized software company preferred
• Solid P&L management experience
• Strong strategic and commercial acumen Elevate customer experiences by driving proactive support, enhancing team capabilities, and ensuring alignment with organizational goals.