Technical Support Specialist III - Endpoint Administrator

FT / PT Status – Full-Time Salary – $34.06 - $49.80 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Liz Vander Linden | evander@utah.gov | 801-957-7232 Application Deadline – 4/12/2026

The Division of Technology Services (DTS) is seeking an experienced Technical Support Specialist III – Endpoint Administrator to support enterprise endpoint management solutions across the organization. This role works cross-functionally with IT teams and state agencies to design, implement, secure, and maintain Unified Endpoint Management (UEM) solutions.

This job may be filled at either of the levels listed below. (Rate as listed or in accordance with DHRM Rules for current state employees.)

• Technical Support Specialist III, $34.06-$49.80
• Technical Support Specialist II, $29.73-$45.91

Key Responsibilities

• Design, deploy, configure, and support UEM solutions for desktops, laptops, mobile devices, and servers.
• Implement device provisioning, enrollment, configuration, and compliance policies.
• Develop and maintain security and configuration profiles aligned with industry best practices.
• Automate endpoint management tasks including software deployment, patching, and configuration updates.
• Monitor and troubleshoot endpoint management systems to ensure performance and availability.
• Support endpoint security initiatives and participate in incident response activities.
• Collaborate with IT teams to integrate UEM solutions with identity, security, and helpdesk systems.
• Create and maintain technical documentation and follow established change management processes.
• Provide technical support and guidance to end-users and IT support teams on UEM-related issues and procedures.
• Participate in an on-call escalation rotation as required.

Qualifications

• Proven experience managing enterprise endpoint management solutions.
• Proficiency with UEM platforms such as Microsoft Intune, VMware Workspace ONE, or Jamf Pro.
• Strong understanding of endpoint security, including encryption, authentication, and access controls.
• Experience with scripting and automation (PowerShell, Python, Bash, AppleScript, etc.).
• Knowledge of Windows, macOS, iOS, and Android device management.
• Familiarity with cloud platforms (Azure, AWS, GCP).
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work collaboratively in a fast-paced, team-oriented environment.

Preferred Qualifications

• 3+ years of endpoint management or related experience.
• Experience supporting secure or regulated environments.
• Familiarity with project management methodologies (Agile, Scrum, SAFe, etc.).
• Relevant certifications (e.g., Microsoft Modern Desktop Administrator, VMware Digital Workspace, CompTIA Mobility+).
• Understanding of Zero Trust security principles and state or federal compliance standards.
• Excellent customer service and interpersonal skills, with the ability to solve complex problems, communicate clearly, and manage work independently.
• Experience with ServiceNow IT Service Management (ITSM) modules, including creating, managing, and resolving incidents, problems, and change requests.

About The Role

Location – This position is currently a hybrid of both in-office and teleworking days, 2 days a week required in office and any mandatory in-office meetings. The Office location is at the Taylorsville State Office Building, 4715 S 2700 W, Salt Lake City, Utah. Please note, a position's eligibility for telework is established by agency management and is subject to change at their discretion at any time and for any reason.

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – Yes

Schedule Code – AT - Executive/Professional Employees of Technology Services

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency The Division of Technology Services hosts a variety of applications offering a challenging work environment and opportunity to work with the newest technology the State of Utah has acquired. Come work in a fast-paced ever changing environment. This is an opportunity to make a difference in the technology field, along with the satisfaction of helping the agency you serve. You will receive great health and retirement benefits, such as, generous paid time off so you can spend more time with your family and have a positive work life balance.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

Supplemental Information

• Employment contingent on passing a drug screening and a background check.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• A hybrid of both in-office (2 days a week required in office and any mandatory in-office meetings) and remote work days (work must be performed in Utah) is available.
• Preference may be given to current Government Operations Division of Technology Services (DTS) employees