Human Service Specialist I

Introduction

\r\n\r\n \r\nWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r\n\r\n \r\nWe aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. \r\n\r\n\r\n\r\n\r\nThis recruitment is limited to current State of Maryland employees only.\r\n

GRADE

ASTD12\r\n

LOCATION OF POSITION

Carrol County Department of\r\nSocial Services \r\nServices\r\n\r\n1232 Tech Court \r\nWestminster, MD 21157\r\n\r\n\r\n

Main Purpose of Job

Support internal and external partnerships while improving customer outcomes. This involves providing administrative support to leadership staff for planning, implementing, and documenting community meetings as well as providing administrative support to the Services division. The role requires possessing and maintaining broad knowledge of the department’s programs, procedures, functions, and policies to ensure a high level of customer service. This includes attending community events to provide agency information, greeting and supporting customers, identifying opportunities for community engagement, and staying familiar with community resources and partners. This position requires strong organization, creativity, and excellent communication and collaboration skills, as well as an understanding of finance regulations for event planning. \r\n

POSITION DUTIES

\r\n Provide administrative support to Child Welfare and Adult Services Staff. \r\n Serves as a community ambassador. \r\n Support the Common Customer Initiative and Enhanced Service Delivery throughout the Agency.\r\n\r\n

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.\r\nExperience: Four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.\r\nNotes:\r\n1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.\r\n2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services job field of work on a year-for-year basis for the required experience.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.\r\n\r\n\r\n\r\n\r\n\r\n One year of experience with Google Workspace. \r\n One year of experience in customer service. \r\n One year of experience providing administrative or\r\n clerical support.\r\n One year of experience in Family Investment\r\n Administration or Social Services Administration.\r\n\r\n\r\n\r\n

LIMITATIONS ON SELECTION

This recruitment is limited to current State of Maryland employees only.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. \r\n\r\n\r\nIf you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.\r\n

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.\r\n\r\n\r\nFor education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. \r\n

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS\r\n\r\n\r\n\r\n

• \tPersonal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). \r\n
• \tAnnual Leave – ten (10) days of accumulated annual leave per year.\r\n
• \tSick Leave – fifteen (15) days of accumulated sick leave per year.\r\n
• \tParental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.\r\n
• \tHolidays – State employees also celebrate at least twelve (12) holiday per year.\r\n
• \tPension – State employees earn credits towards a retirement pension.\r\n
• \tPositions may be eligible for telework. \r\n\r\n

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.\r\n\r\n\r\nOr, email: cynthia.mcmillian@maryland.gov.; voice 410-767-7199.\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. \r\n\r\n\r\nDo not submit unsolicited documentation. Resumes should not be viewed for a completed state application. \r\n\r\n\r\nTTY Users: call via Maryland Relay.\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. \r\n\r\n\r\nPeople with disabilities and bilingual candidates are encouraged to apply. \r\n\r\n\r\nWe thank our Veterans for their service to our country and encouraged them to apply. \r\n