Network Operations Center Technician

Our Client, the National leader in their industry, is seeking a talented NOC Technician to join their growing Technical Services Team. This role will play an integral part in monitoring and responding to business critical issues across all infrastructure and systems. Your main task will be to use a suite of central monitoring tools to acknowledge and identify problems based on key metrics and escalate as required to various other teams for resolution. This is a 1-year contract opportunity with a company based in the west-end Greater Toronto Area (GTA) with a strong probability of extension. We have worked extensively with this Client for 18+ years and have received excellent feedback from those candidates whom we have successfully placed. Please contact us to learn more.

HERE’S HOW YOU’LL CONTRIBUTE:

• Work as part of a Network Operations Center team providing 24x7 hour coverage, with shifts consisting of days/evenings/weekends, with overnight shifts being covered by our off-shore team
• Respond to a variety of alerts and service escalations within the established SLAs, which include but not limited to: servers, storage, network, business applications, telephony systems, data centers
• Perform initial troubleshooting for any alerts received, and escalate issues to the appropriate resource if a resolution is not found
• Communicate with various teams when an alert/event has the potential to cause interruption in service
• Document problems by accurately recording in the logging system all required information related to the incident
• Complete duties in accordance with documented methods of procedures and workflow
• Implement proactive maintenance and update tasks as necessary
• Provide input and feedback for the development and optimization of NOC management applications, tools, workflow and procedures
• Assist Service Desk with limited after hours end-user support as required

HERE’S WHAT YOU’LL BRING:

• College diploma in computer science, information technology, network technology or other relevant field
• Minimum of two (2) years of experience working with complex, high performance system and networks with multiple sites and data centers utilizing NOC or similar help Desk or Data Center environment
• Hands-on experience with IP networking and troubleshooting Microsoft Windows 2012/2016/2019 servers; AD, MS Exchange/M365, Windows clustering, DNS, DHCP, RDP, Zoom/Teams/Genesys telecommunication applications, SCOM, SolarWinds, SQL, SAN/NAS Technologies, Citrix, SaaS applications
• Hands-on experience with a ticketing system and the lifecycle of an incident (ServiceNow an asset)
• Proven ability to work in a fast-paced environment with shifting priorities

We wish to thank all applicants for their interest and effort in applying for this position.

For a complete list of our current job openings, please visit our website at www.staffit.ca

Thank you for choosing Staff IT as your Information Technology Staffing Partner.