Voice & Non-Voice Customer Support Executive

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Staff India Consultancy. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.
• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
• Log customer interactions and track follow-ups.
• Offer timely and relevant solutions to resolve customer issues.
• Collaborate with team members to escalate and address more complex concerns.
• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Please go through the FAQs to get all answers related to the given Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?

Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.

What salary is offered for this Voice & Non-Voice Customer Support Executive job?

Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹15,000-₹25,000 per month.

What shift and timings does this job follow?

Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.

Do you need to visit the office for this job?

Ans : Yes, candidates need to visit the office and work from the location in Sayajigunj, Vadodara.

How many openings are available for this position?

Ans : There are 99 openings available for this position.

Is this job open for all genders?

Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.

What does the role of Voice & Non-Voice Customer Support Executive involve?

Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.

Where is this job located?

Ans : This Voice & Non-Voice Customer Support Executive job is located in Sayajigunj, Vadodara.

What kind of candidate is ideal for this job?

Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.

Why should you apply for this Voice & Non-Voice Customer Support Executive job?

Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 99 openings available.

Candidates can call HR for more info.