Operations & Analytics Manager

The Manager of Operations & Analytics role requires excellent analytical skills, operational skills, and a great people leader. Most importantly, this position is about empowering and developing our team members to deliver our expected KPIs. The goal is to safeguard and augment the efficiency of the company’s operations and financial metrics to facilitate accelerating development and long-term success.

For the first 12 months, you will lead our Operations team while providing maternity leave coverage, overseeing day-to-day operations, team performance, and operational excellence.

Following the maternity leave, the role will transition into a dedicated Analytics position, where you will focus on business reporting, data analysis, performance metrics, and strategic insights to support business growth and decision-making.

This is a unique opportunity for someone who enjoys both operational leadership and data-driven problem solving, with a long-term career path in analytics.

This is a full-time permanent position, with the Operations Management responsibilities being temporary for the first 12 months.

Key Responsibilities

• Attend and manage relationships with key internal and external partners to ensure alignment and collaboration
• Implement and establish policies and procedures; measure outcomes against standards and continuously identify opportunities for process improvement
• Coordinate internal and external resources, cultivating strong partnerships with Call Center Sales, Accounting and Customer Service teams
• Oversee day-to-day interactions and manage expectations across all Operations teams, ensuring service standards and KPIs are consistently met
• Communicate effectively at all levels of the organization, including frontline teams, cross-departmental leaders, and executive management
• Lead, train, coach, develop, and motivate all direct reports, fostering a culture of accountability, growth, and collaboration
• Manage three operational teams; including New Business, Admin and Claims which are the core of life insurance administration responsibilities of the company
• Directly responsible for building the apps, macros, and scripts used by team members to improve productivity

Qualifications

Education & Experience:

• 5+ years of experience in financial operations, analytics or a related field, with at least 2 years in a leadership or managerial role
• Minimum bachelor’s degree education with curricula that include mathematics, computer science, statistic, actuarial science or equivalent
• Experience working in Canadian life insurance industry
• High proficiency with analytical tools, including Alteryx, SQL, Python or equivalent
• Proven track record of leading and developing high-performing teams
• Exceptional interpersonal, communication, and relationship management skills
• Strong organizational, problem-solving, and decision-making abilities
• Ability to drive change and implement process improvements across departments
• Experience coordinating cross-functional projects and working with diverse stakeholders

Knowledge, Skills & Abilities

• Strong leadership, coaching, and employee development skills.
• Exceptional analytical, problem-solving, and decision-making abilities.
• High attention to detail with a commitment to data quality and data etiquette.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to identify process improvement opportunities and drive change effectively.
• Strong stakeholder management and relationship-building capabilities.
• Ability to exercise sound judgment, maintain confidentiality, and manage sensitive financial information.

About Specialty Life Insurance

Specialty Life Insurance is one of Canada's fastest-growing life insurance organizations, proudly operating in partnership with two of Canada's leading carriers - Empire Life and Humania Assurance. Together, we offer advisors a broad, competitive product shelf to serve the diverse needs of Canadian families.

For over 17 years, we've helped more than 250,000 Canadians access the coverage they need to protect their families - delivering over $10 billion in life insurance coverage along the way.

We believe great advisors deserve great support. That means qualified leads, world-class training, real career development, and a culture that genuinely values the people doing the work. We hire for character as much as credentials - and we invest deeply in the people we bring on board.

Apply today and start building the career you came here for.

Specialty Life Insurance is committed to barrier-free and accessible employment practices in compliance with the AODA. Accommodations are available at any stage of the recruitment process upon request

This job post was created with the assistance of AI. Only qualified candidates will be reached out to.