Senior Sales Operations Analyst (13 month contract)

SENIOR SALES OPERATIONS ANALYST (13 MONTH CONTRACT)

Location: Canada | Remote (EST, Atlantic, or Central Time Zones)

Department: Revenue Operations

Reports To: Jesse Bruyn, VP, Global Sales https://www.linkedin.com/in/jessebruyn/?skipRedirect=true

Type: Full-Time | 13 month contract

ABOUT SOLINK

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

THE ROLE

The Senior Sales Operations Analyst is a critical role in scaling revenue growth at Solink. You will act as a Business Partner to one or more of Solink’s Senior Sales Leaders, analyzing their team’s data, providing insights and recommendations, and helping to make informed, strategic decisions. You will also ensure that the Sales teams have the processes and technology they need to deliver effective and efficient sales performance.

WHAT YOU’LL DO

• Establish and refine customer lifecycle management processes to ensure seamless hand-offs between Sales, Customer Success, and Renewals.
• Identify bottlenecks in current sales and operational workflows, implementing automation and process improvements where necessary.Leverage data to create more predictable outcomes by identifying opportunities to increase sales productivity and operational efficiency.
• Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies.
• Present data in reports and dashboards that are easy to understand and inform decision-making.
• Recommend and implement process improvements to prevent errors and automate work wherever possible.
• Ensure the CRM (Salesforce) is set up to deliver smooth hand-offs from the Sales Team.
• Build reports and dashboards in clear, actionable formats for AEs and Sales Leadership.
• Act as a business partner to your main stakeholders, staying aligned on priorities, current processes, and future initiatives.
• Partner with leaders across Sales, Finance, Marketing, and Operations to ensure cross-functional alignment on projects.

WHAT YOU BRING

• You have 3+ years experience in a high-growth B2B SaaS company.
• You have proven expertise in CRM management (preferably Salesforce) with workflows, automation, reports, dashboards, lists, data hierarchies, and importing data to update existing records.
• You have a high proficiency in Excel/Google Sheets (e.g., pivot tables, INDEX/MATCH, VLOOKUP, IF statements, filters).
• You are an advanced user of Google Apps Script, with hands-on experience building automations that connect Google Workspace tools (Sheets, Docs, Gmail, Calendar, etc.) — you will be expected to share tangible examples of scripts you've built and deployed.
• You are proficient with AI tools (e.g., ChatGPT, Claude, Gemini) and actively use them to accelerate analysis, automate repetitive tasks, and improve output quality — you can speak to specific, results-driven use cases from your current or past roles.
• You have experience handling process changes with high consideration to change management.

SECURITY REQUIREMENTS

• Candidates must undergo a criminal records check upon hire;
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
• Be willing to comply with Solink’s own security policies and standards.

OUR VALUES

We do things the Solink way:

• Act with URGENCY – Our customers move fast, so we do too.
• Deliver with QUALITY – We sweat the details and hold a high bar.
• Win with TEAM – No egos. Just outcomes, built together.
• Lead with TRUST – We earn it through clarity, consistency, and care.

These aren’t just words—they shape how we hire, lead, and grow.

WHY SOLINK?

We’re not just building tech - we’re building a place where great people do great work.

• Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
• Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
• Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
• Candid culture: Clear expectations, honest feedback, and no politics.
• Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.

WHAT TO EXPECT FROM THE HIRING PROCESS

We respect your time and value transparency. Here’s a general idea of what to expect:

1. Intro call with our Talent Team

2. Interview with the Hiring Manager

3. Role-relevant task or case (if applicable)

4. Final interviews with cross-functional team members

5. Reference Checks

6. Offer & onboarding 🎉

PLEASE NOTE: THIS IS SUBJECT TO CHANGE AT ANY POINT IN THE RECRUITMENT PROCESS BASED ON THE NEEDS OF THE BUSINESS.

HOW TO APPLY

Submit your resume and a short cover letter via our [Careers Page https://solink.com/careers/]. Let us know what excites you about this role, and how you’d help move Solink forward.

NOTICE: SOLINK USES ARTIFICIAL INTELLIGENCE (AI) TO SCREEN, ASSESS, AND/OR SELECT CANDIDATES FOR THIS POSITION.

SOLINK IS AN EQUAL OPPORTUNITY EMPLOYER. WE’RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE WORKPLACE. IF YOU REQUIRE ACCOMMODATION DURING THE SELECTION PROCESS, PLEASE LET US KNOW.