Sales Support Engineer (Process Engineer)

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Richmond, Virginia, United States of AmericaPosted Today

Role Overview

Solenis is hiring a mid-level Sales Support Engineer (Process Engineer). This is a full-time role in Richmond, Virginia, United States of America. Part of Solenis's Social Media hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Social Media roles is $58k-$90k (based on 30 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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ORInventoryCompensationBenefitsSolenisHeadquarteredWilmingtonDelaware

Job description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

POSITION SUMMARY

The Sales Support Engineer serves as a critical technical partner to Sales and customers, delivering hands-on expertise across industrial water treatment programs within pulp & paper and heavy industrial facilities. This role blends field engineering, process optimization, and customer support, ensuring Solenis solutions deliver measurable performance, reliability, and value at the plant level.You will work directly inside customer facilities, collaborating with Account Managers and plant stakeholders to optimize chemical treatment programs, troubleshoot system issues, and drive continuous improvement.

KEY RESPONSIBILITIES

Customer & Account Support

Provide on-site technical support for assigned pulp & paper and industrial accounts
Build strong relationships with mill operations, maintenance, and environmental teams
Partner with Sales to maintain customer satisfaction, retention, and program value delivery

Technical Program Execution

Implement and manage water treatment and process chemical programs (e.g., boilers, cooling, wet end, wastewater)
Conduct routine system monitoring, sampling, and lab/field testing to ensure program effectiveness
Analyze results and make data-driven adjustments to optimize performance and cost efficiency

Troubleshooting & Continuous Improvement

Diagnose and resolve process, chemical, and equipment-related issues at customer sites
Support root cause analysis and lead corrective action plans in partnership with Sales and plant teams
Identify opportunities to improve efficiency, reduce downtime, and enhance system performance

Equipment & Systems Support

Maintain and troubleshoot chemical feed systems, dosing equipment, and monitoring instrumentation
Ensure proper calibration, operation, and reliability of all installed systems
Support installation and startup of new equipment or program changes

Data, Reporting & Commercial Support

Maintain detailed service reports, inventory tracking, and account documentation
Communicate findings and recommendations clearly to customers and internal sales teams
Support Account Managers by identifying growth opportunities and value-add solutions within existing accounts

QUALIFICATIONS

Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or related technical field (preferred)
3-5+ years of experience in:
- Industrial water treatment, pulp & paper, or related process industries
Strong knowledge of:
- Chemical treatment programs
- Plant operations / process systems
Hands-on troubleshooting and field-service experience preferred
Excellent communication skills with the ability to translate technical findings to non-technical stakeholders

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $77,270.00 and $113,322.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

About Solenis

Solenis

solenis.com

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Frequently Asked Questions

How do I apply for the Sales Support Engineer (Process Engineer) position at Solenis?

Use the Apply button above to submit your application directly to Solenis. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Sales Support Engineer (Process Engineer) position at Solenis located?

This position is based in Richmond, Virginia, United States of America. Solenis has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Sales Support Engineer (Process Engineer) at Solenis earn?

Solenis has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Sales Support Engineer (Process Engineer) role at Solenis posted?

This role was posted on July 22, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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