Functional-Technical Salesforce Customer Success Manager/Business Analyst

Be an Early ApplicantFull Time

San Diego, CaliforniaPosted Today

Role Overview

Solar Turbines is hiring a Functional-Technical Salesforce Customer Success Manager/Business Analyst. This is a full-time role in San Diego, California. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Do you thrive at the intersection of technology, customer relationships, and business strategy? Do you excel at translating complex business requirements into measurable, scalable, and sustainable results through hands-on implementation?

Solar Turbines is seeking a self-motivated, high-energy Customer Success Manager with deep technical and functional expertise in Salesforce, a passion for innovation, strong execution, and a commitment to timely delivery and continuous improvement. This is not a passive support role – it is a high-impact opportunity to serve as a strategic advisor and an actionable implementation partner.

As a trusted functional-technical advisor, you’ll collaborate with business stakeholders, solution architects, and cross-functional technical teams to deeply understand use cases, translate complex business requirements into technical solutions, optimize end-to-end processes, and build sustainable, scalable, high-value solutions that drive long-term business success. You will also implement Salesforce and analytics proof of concepts and drive product adoptions to ensure solutions are aligned with best practices and built for usability and longevity.

What You’ll Do

Strategic Partnership & Functional-Technical Advisory

Act as a trusted advisor to cross-functional business units (Sales, Marketing, Operations, Legal, Finance, Business Management, Overhaul, etc.), understanding their needs, goals, and challenges.
Understand and document use cases, business processes, and requirements.
Translate complex business requirements into clear, actionable functional design and technical requirements.
Create and present proof of concept (POC) solutions to demonstrate feasibility, value, and alignment before full implementation.
Lead discovery workshops and working sessions to identify use cases, gather requirements, develop process flows, build consensus, and propose solution options.

Hands-On Technical & Functional Implementation

Own the full Salesforce solution lifecycle: requirement elicitation/gathering, conduct feasibility analysis, configuration, testing, deployment, and optimization.
Configure and maintain Salesforce objects, flows, automations, and integrations to support scalable business processes.
Partner with solution architects, product managers, CSMs, developers, and data teams to ensure seamless integration across platforms.
Develop reports and dashboards.
Assess and solve root-cause issues with a focus on sustainability, future-proof design.

Product Adoption & Continuous Improvement

Drive solution adoption by aligning technical solutions to users' needs and business priorities.
Monitor solution performance and user feedback to identify improvement opportunities.
Collaborate with CSM peers to drive continuous improvements and share knowledge.
Recommend and implement enhancements based on analysis, trends, and business input.
Create documentation, training, and enablement content to support business self-service and engagement

What We're Looking For

Minimum Qualifications:

Bachelor's degree in Computer Science, Engineering, Information Technology, Mathematics, Data Analytics, Information Systems, or Business Technology,
8+ years of experience in Customer Success, Business Analyst role with hands-on Salesforce implementation experience (Sales Cloud, Service Cloud, LWC, Einstein, AppExchange, automation tools, data management, reporting, and dashboard)
Proficient with Apex, Visualforce, and Salesforce Lightning
Experience with Salesforce APIs and integrations
Data modeling and database (SQL, Oracle, etc.) experience
Development experience in C#, Java, Angular, or python
Proven ability to understand use cases, elicit requirements, analyze business processes and data, and translate business needs into effective functional and technical solutions.
Solid problem-solving skills to identify and resolve Salesforce configuration issues.
Experience designing and implementing enterprise solutions with a strong understanding of business processes, configuration, automation, data flow, and integrations.
Excellent presentation and documentation (requirements/user stories/process flows) skills.
Excellent planning, organizational, and time management skills.
Track record of successfully managing and delivering multiple projects concurrently.
Solid Agile/Scrum skills.
Strong team player with a collaborative mindset.
A self-starter mindset with strong ownership, accountability, and a drive for continuous learning and improvement.
Certifications: Salesforce System Administrator, Platform developer I/II

Preferred Qualifications:

Experience with Industrial Gas Turbine (Sales, Overhaul, Service Parts, Marketing) or Manufacturing
Familiarity with CRM Analytics
Azure DevOps experience
Agile/Scrum & Waterfall frameworks
Application & system integrations experience
Informatica IICS experience
Snowflake, Matillion experience
Salesforce Data Cloud experience
Agentforce experience

Summary Pay Range:

$112,704.00 - $169,056.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.

About Solar Turbines

Solar Turbines

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Frequently Asked Questions

How do I apply for the Functional-Technical Salesforce Customer Success Manager/Business Analyst position at Solar Turbines?

Use the Apply button above to submit your application directly to Solar Turbines. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Functional-Technical Salesforce Customer Success Manager/Business Analyst position at Solar Turbines located?

This position is based in San Diego, California. Solar Turbines has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Functional-Technical Salesforce Customer Success Manager/Business Analyst at Solar Turbines earn?

Solar Turbines has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Functional-Technical Salesforce Customer Success Manager/Business Analyst role at Solar Turbines posted?

This role was posted on July 24, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.