Operations Specialist - Notary Connect

About the Role

As an Operations Specialist on our Notary Connect team, you’ll play a key role in delivering a smooth, reliable signing experience for customers and notaries. You’ll manage signing orders from intake through completion, ensuring the right notary is assigned quickly, details are accurate, and any issues are resolved before they impact the transaction.

This role requires strong industry knowledge (mortgage, title, real estate, or notary) and the ability to balance speed, accuracy, and customer service within structured operational processes. If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this is a high-impact position where your work directly affects customer satisfaction and transaction success.

What You’ll Do

Order Management

• Monitor and manage incoming signing orders.

• Review order details and special instructions for accuracy and completeness.

• Keep orders up to date as changes occur.

• Use sound judgment to anticipate and prevent potential issues or delays.

• Ensure orders move smoothly through each stage of the signing lifecycle.

Notary Assignment

• Oversee automated assignment of qualified notaries.

• Take manual action on hard-to-fill orders, including outreach and incentive adjustments when appropriate.

• Collaborate with customers to secure flexibility when needed.

• Meet performance targets related to assignment speed and fulfillment.

Communication & Stakeholder Support

• Respond promptly to inbound communications from customers and notaries.

• Provide clear, professional updates to ensure alignment across all parties.