Role Overview
Sleep Inn & Suites is hiring a mid-level Front Desk Agent. This is a full-time role in Cumberland. posted 5 days ago. The posted range is $31k to $32k. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and efficient check-in and check-out processes. This role requires excellent communication skills, a strong customer service orientation, and the ability to handle various tasks in a fast-paced environment.
Duties
- Greet guests upon arrival with a friendly demeanor and provide assistance as needed.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, modifications, and cancellations through our hotel management system.
- Address guest inquiries and concerns promptly, providing solutions to enhance their stay.
- Conduct night audits as required, ensuring all financial transactions are accurately recorded.
- Maintain front desk operations by managing phone systems and responding to calls in a timely manner.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining a welcoming atmosphere for all guests.
Experience
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Familiarity with hotel management software is advantageous.
- Strong customer service skills with the ability to communicate effectively with diverse guests.
- Experience in night audit procedures is a plus but not mandatory.
- A background in hospitality management or related fields is desirable.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $15.00 - $15.50 per hour
Ability to Commute:
- Cumberland, MD 21505 (Required)
Ability to Relocate:
- Cumberland, MD 21505: Relocate before starting work (Required)
Work Location: In person
About Sleep Inn & Suites
Sleep Inn & Suites
Frequently Asked Questions
How do I apply for the Front Desk Agent position at Sleep Inn & Suites?
Use the Apply button above to submit your application directly to Sleep Inn & Suites. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Front Desk Agent position at Sleep Inn & Suites located?
This position is based in Cumberland. Sleep Inn & Suites has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
How much does the Front Desk Agent role at Sleep Inn & Suites pay?
Sleep Inn & Suites has posted a compensation range of $31k to $32k for this position. Final offers typically vary based on candidate experience, location, and internal salary bands.
When was the Front Desk Agent role at Sleep Inn & Suites posted?
This role was posted on July 6, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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