IT Technician (Help Desk - Linux Focus)

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.

About the Role

This is not a traditional help desk role.

We’re looking for a highly technical, hands on IT Technician to support Skydio’s manufacturing environment in Hayward. This role is focused on deep troubleshooting, Linux support, identity systems, and network triage.

You’ll be the frontline technical expert for employees, capable of diagnosing complex issues across Linux systems, identity platforms (Okta, JumpCloud), and on prem network infrastructure.

This role is critical to keeping our manufacturing environment running smoothly and requires someone who is comfortable going deep technically while still being highly responsive and collaborative.

Location

Onsite - 5 days/week, Monday - Friday: 3:30pm - 12am

Skydio Manufacturing (Hayward, CA)

What You’ll Do

Advanced Endpoint & OS Support (Linux first)

• Troubleshoot complex issues across Linux (primary), macOS, and Windows systems
• Diagnose OS level problems (performance, services, networking, permissions, etc.)
• Support engineering and manufacturing workflows running on Linux machines
• Perform system provisioning, reimaging, patching, and hardware diagnostics

Identity & Device Management (Okta + JumpCloud)

• Handle user lifecycle actions in Okta (lockouts, reactivations, group changes, MFA issues)
• Troubleshoot SSO and access related issues across integrated applications
• Manage devices in JumpCloud (reenrollment, policy issues, locked devices)
• Ensure endpoints are properly enrolled, compliant, and operational

Network Troubleshooting & Support

• Act as first responder for network related issues onsite
• Troubleshoot connectivity problems (wired & wireless)
• Assist with:
• Switch troubleshooting (ports, VLANs, cabling issues)
• Wireless network issues
• Identifying outages or degraded performance
• Partner with the Network Engineer on escalations and implementations

Hands On IT Operations

• Support hardware lifecycle (deployment, repair, replacement)
• Assist with manufacturing floor IT needs and rapid response issues
• Own problems end to end, not just ticket resolution

Documentation & Continuous Improvement

• Document troubleshooting steps, fixes, and recurring issues
• Contribute to internal knowledge base and process improvements
• Identify patterns and proactively reduce repeat issues

What Makes You a Good Fit

Technical Experience

• 4+ years in a technical IT support role (not entry-level help desk)
• Strong hands on experience with:
• Linux troubleshooting (required)
• macOS and Windows support
• Experience with Okta (SSO, MFA, lifecycle management)
• Experience with JumpCloud or similar device management tools

Networking Fundamentals (Important)

• Solid understanding of:
• TCP/IP, DNS, DHCP
• VLANs, switching basics
• Comfortable troubleshooting:
• Network drops
• Port issues
• Connectivity problems across endpoints

Mindset & Approach

• Strong problem solver who can go beyond surface level fixes
• Comfortable working in a fast paced, high interruption environment
• Proactive - identifies issues before they become recurring problems
• Tea -oriented and able to work closely with engineering and IT

Nice to Have

• Certifications (CompTIA A+, Network+, Linux+)
• Experience in manufacturing or lab environments
• Exposure to scripting/automation (Bash, Python, etc.)
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $90,000 - $120,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

*Compensation for certain positions may vary based on the position’s location.

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At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/