Customer Service Representative/Sales Specialist

Job Summary

Join our dynamic team as a Customer Service Representative and Sales Specialist, where your enthusiasm and communication skills will drive exceptional customer experiences and business growth. In this role, you will engage with clients through outbound calling and warm leads, providing consultative solutions that meet their needs while promoting our innovative products and services. Your proactive approach will help build strong relationships, close deals efficiently, and contribute to our reputation for outstanding service. This paid position offers an exciting opportunity to develop your sales expertise within a supportive environment that values your contributions.

Responsibilities

• Conduct outbound calls to prospective and existing customers, leveraging warm calling techniques to generate new business opportunities and nurture client relationships
• Engage in consultative selling by understanding customer needs and presenting tailored technology solutions that align with their goals
• Utilize CRM software, including Salesforce and other sales technology tools, to track interactions, update customer information, and manage sales pipelines effectively
• Negotiate terms with clients to close deals confidently while ensuring mutual satisfaction and long-term partnerships
• Collaborate with marketing teams to identify prospects through targeted outreach campaigns and follow-up strategies
• Maintain excellent phone communication skills to deliver clear, persuasive messages that enhance customer engagement
• Support business development initiatives by identifying opportunities for upselling and cross-selling within existing accounts

Pay $16.00 - $18.00 per hour (plus commision)

Job description

Job Title: Customer Service/ Sales Specialist

Company: Simply Green Lawncare, LLC

Location: Wilmington, DE

About Us

Simply Green Lawncare LLC is one of the largest independent lawn care companies in our region; servicing New Castle County, Delaware County, Chester County, and portions of Cecil County. We are dedicated to providing top-notch lawn care solutions to residential and commercial clients. Our commitment to quality, innovation, and customer satisfaction has made us a trusted name in the industry. We are looking for a motivated Inside Sales Representative to join our team and help us grow our customer base.

Job Description

As an Inside Sales Representative at Simply Green Lawncare LLC, you will play a vital role in driving our company's growth and success. You will be responsible for generating new sales opportunities, nurturing leads, and converting them into satisfied customers. Your ability to communicate the value of our lawncare treatment services will be critical in achieving and exceeding our sales goals.

Shift:

11am-7pm & some Saturdays 9am-1pm

Key Responsibilities:

1. Lead Follow Up: Contact warm leads in our database from current customers and marketing campaigns who have depressed interest in lawn care products.

2. Customer Engagement: Build and maintain strong relationships with leads and potential customers, actively listening to their needs and providing tailored solutions.

3. Product Knowledge: Develop a deep understanding of our lawn care treatment services, ensuring you can confidently communicate their features, benefits, and value to customers.

4. Sales Presentations: Deliver engaging and informative presentations via phone, or email, to showcase our services and how they can address customers' lawn care needs.

5. Quoting and Proposals: Prepare accurate and customized quotes and proposals for potential clients, clearly outlining the scope of work, pricing, and terms.

6. CRM Management: Maintain detailed and up-to-date records of customer interactions and sales activities in our Customer Relationship Management (CRM) system

Qualifications

• Proven experience in inside sales, ideally in the lawn care or related industry.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening skills.
• Results-driven and motivated to meet and exceed sales targets.
• Ability to adapt and learn quickly in a dynamic, fast-paced environment.
• Proficiency with CRM software and other sales tools.
• High school diploma or equivalent; a bachelor's degree is a plus.

Benefits

• Competitive base salary and commission structure.
• Ongoing training and professional development opportunities.
• A positive and collaborative work environment.
• Opportunity for growth and advancement within the company.

If you are a dedicated, goal-oriented, and customer-focused individual who is passionate about lawncare solutions, we invite you to join our team as an Inside Sales Representative at Simply Green LLC. Help us make lawns beautiful and customers happy! Apply today by submitting your resume and a cover letter detailing your relevant experience and why you'd be an ideal fit for our team.

Job Type: Full-time

Benefits

• Employee discount

People with a criminal record are encouraged to apply

Education

• High school or equivalent (Preferred)

Experience

• Sales: 1 year (Preferred)

Language:

• English (Required)

Skills

• Proven experience in telemarketing, inside sales, or B2B sales environments with a focus on technology or technical products
• Strong negotiation skills with the ability to close deals efficiently and confidently
• Familiarity with CRM software such as Salesforce Cloud and other sales technology platforms for managing customer data and sales activities
• Excellent communication skills in English, both verbal and written, with the ability to articulate complex technical solutions clearly
• Experience in outbound calling, warm calling, and customer service roles that require active listening and problem-solving abilities
• Knowledge of sales methodologies including consultative selling and business development strategies
• Ability to adapt quickly to new sales tools and adopt emerging sales technologies to optimize performance

This paid role is ideal for motivated individuals eager to excel in a fast-paced environment where energetic outreach meets strategic selling. If you thrive on building relationships, closing deals, and delivering outstanding service through effective communication—this is your opportunity to shine!

Pay: $16.00 - $18.00 per hour

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Work Location: In person